Job Summary
We are currently seeking a highly engaged and organized transportation coordinator with proven project management and supplier relationship management experience. This role will contribute to the advancement of Apple’s China ground transportation program for business travelers by providing operational and administrative support to Apple Corporate Travel’s global ground transportation lead and Greater China regional travel manager.
Requirements / Core Competencies
61 Diploma / University degree
61 5+ years travel industry experience
61 Knowledge/experience of travel industry technology & business travel management (AM & Ops)
61 Excel and PPT working skills, Numbers and Keynotes skills would be better
61 Good at Mandarin and English for business communication and perform 3rd party supplier management
61 Proven supplier and project management skills
61 Strong written and verbal communication skills; should be able to communicate effectively with all employees from all regions
61 Experience with Airlines, Hotel groups and MC’s supplier travel programs
61 Capability of data analysis preferred
Description
61 Assist with the management of strategic transportation suppliers to ensure the highest levels of service, safety, and compliance
61 Support day-to-day operations, while optimizing schedules, routes, and driver performance throughout the system
61 Manage all administrative aspects of the program, including POs, billings, and invoice reconciliation
61 Serve as the primary point of contact for internal customers (domestic and international), leading the oversight, investigation, and timely resolution of all customer service inquiries
61 Serve as the primary point or contact for internal stakeholder groups, providing support for reporting requests, and proactively identifying opportunities for cost savings and process improvements
61 Ensure that supplier vehicles and drivers operate with the highest levels of safety, adhering to all local and national regulations, and in compliance with all contractual terms and conditions
61 Coordinate and oversee all ad hoc transportation requests, which may include special group bookings, VIP rentals, and ramp-up support
61 Analyze monthly ridership, operations, and safety reporting and make recommendations on how to improve participation or system efficiency
61 Compile program progress reports and task performance against SLAs
61 Stay current with regulatory and legislative changes to implement updates to reporting, as needed
61 Other duties and program support as assigned