工作职责:
1.Developing and managing a secure and efficient IT infrastructure, focusing on IT operations and endpoint security.
2.Developing and deploying ITSM frameworks and familiarity with BMC Helix to optimize operational efficiency.
3.Designing and deploying endpoint security solutions, including Microsoft Intune, MAM/MDM/MDE, NAC, and TrendMicro, to ensures protection of company assets.
4.Collaborating with teams to streamline IT processes and enhance service efficiency.
5.Maintaining technical documentation on IT architecture and configurations.
6.Evaluating and incorporating new technologies for better IT operations and security.
任职资格:
1.Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
2.Extensive experience (2 years) in ITSM management, with proficiency in tools like BMC Helix or ServiceNow preferred.
3.Understanding of IT operation management domains, including incident management, change management, and service request management.
4.Strong expertise in Microsoft endpoint tools like Microsoft Intune, Defender, and SCCM.
5.Certifications in ITIL, BMC Helix, or Microsoft solutions are advantageous.
6.Experience in implementing and managing Network Operations Center (NOC) solutions is a plus.
7.Excellent problem-solving abilities and a track record of resolving complex technical issues.
8.Self-motivated and able to work independently with minimal supervision.
9.Strong interpersonal and communication skills (verbal and written).