Overview

The CBU service team is primarily responsible for clinical customer service. As an integral part of this team, a successful candidate will be required to manage the field service. With the customer-oriented mindset, meet the customer's expectation and service.

ESSENTIAL FUNCTIONS:

1. Perform multiple clinical support activities, including installation, repair, perform maintenance, customer familiarization training, management of spare parts , support service business growth;
2. Having a comprehensive understanding of clinical customers; (Workflow, TAT, Clinical Laboratory quality management or ISO 15189)
3. Good communication skills with clinical customers.
4.Drive pre-maintenance plan and reduce equipment failure rate, successfully improve the customers' satisfaction and royalty.
5. Develop and maintain a good working relationship with KOL and other departments to support the cross-functional projects
6.Implement Service Process and SOP.
7.Other duties as requested


QUALIFICATIONS:

1.Strong Business Sense. result oriented, self-motivated.
2.Strong customer service, problem-solving.
3.Excellent communication skills, able to interact positively and effectively with co-workers, cross-function members and global team.

Education & Experience Required

1.Bachelor’s degree or above in biomedical science, biotechnology, medical laboratory or related majors.
2.Above with a minimum of 5 years’ experience in IVD industry. Familiar with the workflow of clinical customers.
3. Experience with MS in clinical is preferred and with skill of MS in application is also preferred.
4. Effective communication skills with people and be able to accept of business trip