Reporting to:
Engineering Manager
Your Role and Responsibilities
Work model: onsite
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Provide technical support to the local ABB’s in worldwide through day-to-day coverage of internationally distributed cases.
On-line support for ABB front-end engineers or service engineers to make trouble shooting when robots have problems at customer site ;
Front-end engineers or service engineers provide detailed description and system data of robot failures
Product support engineer makes analysis, experiments, and investigation of production before providing solutions or suggestions
Focus on paint robots and electrical domain
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Consolidate the information and offer related report to customer for RCA & SI
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Close collaboration with the rest of the backend organization in the world
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Close collaboration with R&D and Production team, follow up new product project
Qualifications for the Role
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Minimum 5+ years’ experience as diagnostic technician or field support or product/Technical support work
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Strong analytical problem-solving skills and hands-on experience with electrical. Experience with robot system or software is an advantage
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Strong ability to be self-directed and work independently, with strong organization and documentation skills
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Exceptional capacity for managing simultaneous activities and challenges.
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Bachelor degree (or above) of electronic or electrical
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Must be fluent in English reading, writing and spoken
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Team work spirit
More about us
ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory
automation including products, software, solutions and services. Revenues are generated both from
direct sales to end users as well as from indirect sales mainly through system integrators and machine