Key Responsibilities
- Manage and have overall responsibility for a group of properties in line with all Health and Safety, operational, engineering, environmental, company procedures related general legislation and client/tenant requirements.
-Build a strong working relationship with client to resolve conflicts and achieve Win/Win results.
- Provide adequate skill, training and resources to meet technical requirements of the account in compliance with critical service standards
- Ability to satisfy clients that require extraordinarily high service levels.
- Fully understand the Statement of Work and act within its guidelines.
- Supervise, mentor and train staff.
- Provide strategic directions and advice on all site based hard service matters.
- Manage small works projects typically relocations or various client equipment handling, as requested by the client
- Responsible for maintenance, vendor management and contract administration covering services related to facilities management.
- Support HSE programs and initiatives to meet regulatory requirements and HSE needs of a client account(s).
- Evaluates new and existing programs to assess suitability and the need for changes.
- Monitors injury, illness, and incident related performance within the account, market area, or other assigned area of responsibility. Monitors performance for trends or other indicators of improving or degrading incident performance and develops and implements strategic solutions that will improve the performance results as required.
- Manages, develops and implements HSE programs and initiatives to meet regulatory requirements and HSE needs of the client account.
- Incorporate an owner's mentality, responsible for managing all aspects of the facilities, including facilities support services, quality assurance of the building and general support services, overall budget administration.
- Prepare facility maintenance strategy and LOP.
- Ensure compliance with regulatory codes and environmental guidelines and establish critical systems testing and emergency procedures.
- Establish performance criteria and parameters for vendors and service providers. In conjunction with procurement, initiates leverage on vendor contracts, service agreements and volume of procurement.
- Observes and ensure compliance with company policies and procedures
- Maintain proper documentation of requests, changes, incidents, QMS, etc.
- Work with clients, JCI team and management to continually look for ways to improve service quality, service ratings and leverage opportunities.
Required Knowledge and Skills:
Minimum of 5 years directly related experience in a facility management.
- Technical background , Pharma/Lab background us plus point
- HSE knowledge prefer / plus
- Proven track record of managing engineering maintenance projects across multiple locations
- Experience in facilities operating budget preparations.
- Excellent interpersonal, relationship management, and consultation skills required.
- Must possess leadership skills, have experience in supervisory and administrative role.
- Technical/engineering scholastic background is an advantage but NOT a must. Property Management, Facility Management or Facilities project management qualifications would be preferred.
- Must be well-organized and able to prioritize multiple tasks.
- Ability to work independently and exhibit a superior customer service attitude.
- Superior oral and written communication skills required- both Mandarin and English.
- Software competency: Microsoft Office.
- Practical knowledge in procurement, contract administration, regulatory/governmental codes and regulations.