POSITION GOALS: To provide comprehensive Transformation Management, and Transition (implementation) management services to the WORK DYNAMICS business lines including Integrated Facilities Management (IFM), Transaction Management, (TM), Lease Administration (LA) and PDS (Project and Development Services) business, covering all aspects of delivery to ensure a smooth transition to JLL. To achieve financial and other targets established as part of each Transition.
The Transition Manager is designated for China. However, each Transition Manager is expected to assist other regions as workload dictates, and will also have responsibility for leading regional implementations and programs as required.
DUTIES & RESPONSIBILITIES: Transition and Optimization The Transition Manager must be a team player and work with other members of the business lines to meet all key performance indicators required from each Transition (new, renewal, and significant expansion).
Key Responsibilities Include: Overall management of transitions which have Regional or Strategic importance Ensure Optimization is conducted for all transitions (minimum period of 3 months post go-live) Use of the standard transition and optimization tools to effectively manage a successful transition Update the appropriate transition plan and tracking tool for each transition to ensure it is client specific and it is circulated on a periodic basis to all key stakeholders Development of key protocols for each Transition (comms, meetings etc) Implementation of required technology platforms Coordination and control of resources required to complete each Transition, including, but not limited to: Human Resources – deployment and training of staff Help Desk (including technology) Planned Maintenance (including technology SCMP and Vendor Management (including technology) Work with legal on closure of Client Management Agreements and Local Country Agreements as required Engineering and Operations Performance Indicators Service Level Agreements Policies and Procedures and the deployment of JLL Playbooks Implement the Mandatory Account Deliverables (MAD) as applicable for nominated Regional and Local Accounts. Financial Management (including relevant systems) Lease Administration Transaction Management Workplace Experience Occupancy Planning Project Management Services Client Specific Requirements
Ensure all functional specialist leads (SMEs/ Work stream Leads) activity participate during the Transition and Optimisation and provide required information Communicate to all IFM Country leads the Transition and Optimisation and your requirements for their involvement Conduct Transition Workshops with each new client Constantly communication to all Key Stakeholders throughout each transition through the use of Transition Bulletins Oversee Project Management, Lease Administration and Commercial Markets Transitions if they form part of a 2X+ Integration Account (i.e. service offering of more than one business line) Work with Solutions Development to close out all outstanding Management Agreement issues, including performance indicators and terms and conditions (work with Legal to close out) Ensure an effective handover brief from Business Development takes place for each Regional and/ or Strategic Transition Actively undertake functional work where a business resource is not available Work with IT to ensure all Information Systems are implemented, including system access, e-mail and password requirements. Ensure the Client Portal has been established for each Account – including the completion of: Knowledge Plan and Framework for the site establishment Ensure the completion of all data templates Assist HR is the recruitment and selection of key personnel Assist the Help Desk by completing the relevant data loaders and confirmation of all property details Ensure the implementation of all planned maintenance and compliance activities Facilitate the tender for new services during transition as required – lead by the SCMP team Establishment of Account specific policies, procedures and workflows as required Provide Transition budgets to Solutions Development for inclusion in proposals Effectively monitor and manage the Transition within budget Establish the necessary Transition Cost Code for each Transition Work with local finance to finalise all billing requirements
Provide Transition information to Solutions Development as required – this can include but not limited to; Preparation of response write ups Development of Transition plans Development of transition pricing Participate in Client Presentations as required including the creation of necessary presentation material. Assist other T&PR Managers where workload dictates Participate in regular regional Transition meetings to discuss current workloads, processes and pipeline work Ensure each Transition is closed out by issuing a Satisfaction Survey to both the client and business line
Internal Program Management
The T&PR Manager is also responsible for management of internal projects as deemed by the Asia Pacific Corporate Solutions Executive.
Key Responsibilities include (but not limited to): Ensuring all programs are clearly defined and executed Formally tracked and reported Governance process in place All agreed key deliverables and timelines are met Support for the deployment of RED for existing Accounts that do not form part of a renewal process
KEY PERFORMANCE MEASURES Satisfaction Surveys (Transition only) – Survey at least 100% of both internal and external clients on all transitions undertaken Achieve a Satisfaction rating of no less than 4.2 out of 5 for all transitions surveyed Delivery of all T&PR activity within agreed timelines and all key milestones achieved Update on a quarterly basis the Transition Workload Plan Provide regular feedback to Senior Management on the progress of transitions and T&PR activity Periodically update the T&PR Best Practice website and advise Senior Management and Key Stakeholders of any significant change in process or practice BEVAVIORS LEADERSHIP Sets objectives and measurable goals for each T&PR activity and motivate others to achieve them. Acts as leadership role model for JLL by behaving consistently with cultural requirements
PERSONAL EFFECTIVENESS Coaches and develops staff and provides regular feedback and guidance. Set stretch targets for self and others, monitors and manages individual and team performance DECISION MAKING Is able to make difficult decisions and resolve problems or improve operations. Actively searches out opportunities to achieve best results
RELATIONSHIP BUILDING Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients to achieve the best transition outcomes. Gains respect of JLL peers, clients.
COMMUNICATION Regularly communicates strategy, plans and performance in a clear and motivational manner throughout each T&PR activity. Listens effectively and communicates through actions and example.
