1、负责接听国内/国际用户来电处理机票酒店火车票事宜；熟练掌握eterm国际业务操作。 Handle inbound calls from domestic and international users to manage flight, hotel, and train ticket bookings; proficient in ETERM international operations. 2、安抚用户情绪，准确记录工单，将用户投诉问题及时反馈相关部门进行处理； Calm upset users, accurately record case details, and promptly escalate user complaints to relevant departments for resolution. 3、总结工作内容，定期总结工作技巧和经验，协助制作培训材料； Summarize work content, periodically consolidate work techniques and experiences, and assist in developing training materials. 4、遵守公司各项规章制度； Adhere to all company rules and regulations. 5、完成项目组长安排的临时工作任职要求： Complete temporary tasks assigned by the team lead.
任职要求： Qualifications:
1、普通话标准，具有良好的语言表达能力、倾听能力、并解决用户问题； Standard Mandarin pronunciation, excellent verbal communication and listening skills, and the ability to resolve user issues. 2、需要具备熟练的英语听说读写能力，能独立操作运营系统； Proficient English listening, speaking, reading, and writing skills required; capable of independently operating operational systems. 3、性格开朗，学习能力强，适应性好； Outgoing personality, strong learning ability, and good adaptability. 4、谈吐清晰，口齿伶俐；主动积极，责任心强； Clear articulation and diction; proactive and highly responsible. 5、适应能力强，学习能力强，拥有开放性，灵活应变的沟通能力； Strong adaptability and learning ability, possessing open-mindedness and flexible communication skills.
上班时间：9：00-18：00 11：00-20：00 五休二轮班制 Working Hours: 9:00 AM - 6:00 PM or 11:00 AM - 8:00 PM, two days off per week on a rotating schedule.
