Responsibilities:

Responsible for all on-site installations, startup, diagnosis, sustaining, service and repair of Axcelis equipment.

• Assist our customers by selling and installing equipment modifications, upgrades and service contracts that enhance the operation of Axcelis’ products.
• Troubleshoot and repair complex electronic, computer, robotical and mechanical subsystems.
• Interface with factory and customer during all phases of all service activity.
• Complete field service reports after each assignment using Axcelis Business System (FSO and Insight).
• Complete standard documentation, procedures and forms, and comply with all ISO related procedures and processes.
• Instruct customers on the proper preventive maintenance activities.

Qualifications:

• Bachelor degree in electronics and above 3 years' related experience or equivalent in semiconductor industry;
• Axcelis implanter experience is a plus;
• Skilled at Customer service, Microsoft Products and general computer skills, Enterprise software;
• Knowledge of Customer Focus, Semiconductor Equipment/parts;
• Ability to read, write, comprehend and speak English sufficiently well to perform job functions;
• Flexible to work any assigned shift and/or extended hours;
• Able to travel domestic and international.