非电话客服
About Us:
We are a national transportation logistics company offering an entry/advanced level customer service position in our freight department. Our services are designed to build long-term customer relationships by creating individual shipping solutions for our clients. The customer service plays an important part in the company. This position is responsible for the office, sales, and production departments. The customer service coordinator must be flexible and work well under pressure and must display a friendly-professional demeanor. Routinely interacts with all levels of the organization and is relied on for ad hoc projects and routine tasks. Must be versatile and organized.
我们是国际物流公司，为货运部提供专业的客户服务。我们希望与客户建立长期的合作关系并能够提供独特的运输解决方案。客服工作是公司非常重要的部分。我们的工作需要对公司，销售和生产部门负责。我们需要专业的客服，要求必须灵活协调好各种工作，更够承受压力，拥有良好的组织管理能力。


Job duties include: 工作职责
-Answering inbound customer and vendor calls
接听客户和供应商的电话
-Quoting domestic and international freight shipments
国内外货物报价
-Track shipments from loading to delivery
跟踪货物运输情况
-Booking and tracking domestic and international freight shipments
订舱并跟踪国内外货物
-Auditing freight invoices
审核发票
-General customer service inquiries
一般货物的询价
-General problem solving related to shipment issues
处理货物的运输问题
-Notify Management of any issues that could potentially cause failure
及时告知管理部门任何有可能产生的潜在问题


Attributes of a potential candidate:能力要求
-Attention to detail.
细心
-Work with a sense of urgency
有紧急处理工作的意识
-Strong communication skills
良好的沟通能力
-Ability to multitask
能够处理各种任务的能力
-Basic computer skills and typing ability
良好的计算机能力
-Be able to work in a fast-paced environment
能够适应快节奏的工作环境
-Be punctual
守时
-Be friendly, have a great personality and have the ability to build relationships.
能够处理好各种人际关系
- Must be able to work overtime as needed during busy season(s)
能够在工作需要的时候接受加班

Requirements:要求

English proficiency (oral/writing)
英语口语、书写精通

College degree
大专以上学历

Others:其他
Logistics or Transportation experience is preferred (optional)
有相关物流行业工作经验的优先考虑

Job Location:
工作地点
Room 202, Building 11, No.291 Logistic Avenue, Pudong District, Shanghai.
上海市浦东新区物流大道291号11楼202室