General Responsibilities 主要工作职责
The Control Tower Specialist has the responsibility for timely completion of the daily tasks that make up the department service activities.
The Control Tower Specialist act as source matter expert on business system knowledge and usage in control tower team.
Key activities:
Visibility, tracking, reporting

Detailed Responsibilities 具体工作职责
Develops relationship with client and becomes familiar with key contacts, unique requirements and operating processes.
Ensure that DSV processes are meeting target services levels.
Ensure that the control tower team is meeting DSV and specific client setup KPI targets.
Ensure that the Origin operational teams are meeting DSV and specific client setup KPI targets.
Establish a strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between Air & Sea operational departments and control tower.
Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is required.
Relay consistent issues to Asst. Manager in a timely and efficient manner.
Escalate to Asst. Manager proactively on continues disputes, high level decisions and high profile service issues and potential risk situations.
Obtain strong working user experience with department key activities

Job Requirements 任职资格
1-2 years experience in freight forwarding industry or customer service
Good command of written in English, good spoken English is a plus