职位名称： 资深销售顾问/销售顾问


岗位职责：


客户关系：迎接到店顾客；了解顾客需求；向顾客介绍产品知识；在顾客购买时给予意見；并接待投诉。
负责货品安全，参与店铺货品盘点。
培养并维护客户关系，搜集客户资料，持续改进客户满意度。
与各个店铺协调进行调货。
负责卖场接货，并核对货品。
及时处理回仓货品，确保卖场整齐有序。
参加管理人员组织的例会及公司内部培训，提供对增加销售有用的信息。
按照店铺经理的指示，对货品以及特定单品的特征、趋势等信息进行收集，了解库存到货的时间和数量。
检查裁缝修整过的物品（如裁边，小修改等）。
检查未处置的货品。
遵守店铺运营，品牌管理，以及店舖安全等方面的流程。






Job title: Senior Sales Associate
Report to: Store Manager
Duties and responsibilities:


Customer relations: greet arriving customers; understand customer needs, explain product characteristics to the customer, advice customers when purchasing, handle complaints.
Carry out Store Manager’s instructions regarding the collections and related characteristics, trends, workmanship and treatment of particular items and understand information regarding stock arrival, in particular timing and quantity.
Attend periodic meetings with the management in order to exchange useful information for the achievement of increased sales efficiency.
Create and maintain a constant relationship with the customer constantly checking level of customer satisfaction.
Check and guarantee that the sales area is always in order by handling garment restocking.
Take measurements of the articles to be finished off by the tailor (e.g. hems, small alterations etc.).
Check suspended articles.
Comply with all operating, brand management and security procedures of the store.