Position Summary: Maintain good customer focus. Effectively take charge of or assist in the implementaiton of key company quality programs to insure the development, implementation and continual improvement of product and processes that meet or exceed customer expectations. Manage gage build, component quality, product and process nonconformance resolution, Implement customer contact and documentation required for program launch, engineering change and nonconformance resolution. Support manufacturing in process improvement activities to maintain required CpK/PpK and/or other quality standard requirements. Lead and actively participate in problem solving. Perform other activities as assigned.
Purpose: The purpose of this job description is to reflect consistency of positions throughout the corporation; capture all relevant education, training, skills and experience; and determine the necessary competence for the personnel performing work affecting product quality.
Supervises:
Preferred Education and Experience:
61 Bachelors of Science in Engineering or Related Field.
61 Good Mathematical and analytical ability.GD&T proficiency. Able to perform Gage R&R, SPC and capability studies, read and react to layout reports.
61 Understand Tolerancing and tolerance Stack-up requirements
61 Some computer experiences specifically with Microsoft applications (Word, Excel)
61 Professional appearance and presentation.
61 Program development documentation specific to the customer (e.g. AIAG PPAP, Process flow and Control Plans), Launch and product Warrant documentation experience.
61 Project Management Skills using current Microsoft applications.
61 Experience in BMW product quality management is preferred.
Duties include, but not limited to, the following:
61 Customer contact for the program team
61 Develop customer relationships with quality personnel inside the the assigned companies and receiving facilities in order to understand the direction with current and potential customer quality requirements.
61 Regularlly check customer web-site and other electronic communication to ensure that we are monitoring, tracking and communicating customer satisfaction.
61 Regularly check customer electronic communications to ensure that current specification (e.g. engineering, material quality planning) are being used. Communicate the current customer specification (e.g. engineering changes, product development) to Program and Manufacturing Teams or other relevant Shape associates.
61 Act professionally as the voice of Shape to the customer and the Voice of the customer to Shape personnel. Travel to customer locations to address issues, develop relationships, monitor new launches or engineering change performance, and to support nonconformance resolution activities.
61 Maintain in readily retrievable fashion any documentation required for program launches, product quality validation, program development activities and nonconformance resolution.
61 Implement and manage advanced quality planning activities
61 Develop sample submission packages according to current customer specification that are on time, accurate and complete using AIAG or customer specific format. Manage sample submission package record retention and control per Shape and customer requirements. Manage revision of required documentation to ensure current requirements are implemented.
61 Develop and maintain FMEA, control plans and other required documentation for product and process management, insuring that the customer specific requirements are identified, communicated and implemented.
61 Develop gaging with instructions and supplementary documentation for assigned products that are on time accurate, repeatable, complete, usable by the assigned operator. Ensure that operators have instructions, tools and understanding of the requirements and operation of measurement systems. Ensure that gages are built, measured, received and tracked following Shape build requirements.
61 Clearly communicate activities and time frames to the program teams and production personnel for the completion of activities related to new product development or engineering changes, ensuring that current customer requirements are known.
61 Manage the quality requirements, submissions and activities for supplied products or subcontrated services to ensure there are rigorous systems to provide components or activities that meet Shape and customer standards for quality, quantity and delivery.
61 Identify and implement process improvements
61 Facilitate the development of continuous improvement activities that result in the improvement of product quality, process control and/or a reduction in product or process costs. This includes unrestanding and tracking of process/part capability as required by customer.
61 Manage activities to identify and resolve product nonconformities
61 Identify real and potential quality issues and facilitate the development of permanent solutions using disciplined problem solving methods, reporting as required and in the format required by the customer. Verify that implemented product or process corrective actions are effective.
61 Implement process or product deviation actions communicating with the customer as required. Manage dispensation activities for any nonconforming or suspected nonconforming product, notifying customer as required.
61 Participate in the problem solving activities to drive permanagement corrective actions for internal and supplier quality incidents. Lead problem solving activities for external quality incidents. Participate in corporate problem solving activities to drive systmatic and premanent preventive actions for corporate-wide issues.
61 Review gage and part layout inform making decisions and implementing corrective actions to ensure product quality is no compromised.