Job Description 职位介绍:
Externally 外部:
Customer complaint management 客户投诉管理:
Quick response and effective communication with customer, coordinate with relative functions to investigate root cause and improve it, submit 8D report to customer.
对客户投诉的快速响应和有效沟通，协调内部相关部门调查根本原因并进行改善，提交8D。

Internally 内部:
1. Production process Quality 生产过程质量:
Problem solving of internal incidents, e.g. top 3 IDC issues, P2P feedback.
内部异常的问题解决，如：IDC前3项不良，厂对厂异常反馈。
Ensure a quality firewall installed in production process.
确保生产过程质量防火墙的建立。

2. Quality improvement 持续质量改进:
Q-tools Coordinator: rollout quality methods to improve ability of quality assurance, e.g. FMEA, SPC & MSA.
质量工具协调员，改进质量保证能力，如：FMEA，SPC和MSA。
KPI reporting: 8D status, product audit result, SPC performance, need corrective action if not reach the target.
KPI汇报：8D状态，产品审核结果。

Qualifications 要求:
1. Bachelor degree or equivalent. Mechanical or engineering background preferred. 工科专业优先，本科学历。
2. At least 5 year working experience in automotive field. 5年質量工作经验 (优秀应届毕业生可考虑)。
3. 3 years working experience in automotive field. 具备3年汽车行业工作经验。
4. Problem solving, 8D. 问题解决方法，8D.
5. Fluent in English listening, speaking, reading and writing. 英语听说读写流利。