1. To be quick respond to any customer enquiry, request & compliant. 

2. To manage customer feedback and to take corresponding actions.  

3. To ensure that new information given by customers or LS are acknowledged and implemented.  

4. To establish strong communication links with these customers.  

5. To report the customer feedback and comment on product to LS HQ.  

B. DAILY OPERATION & TEAM MANAGEMENT 

1. According to LS HQ instructions to distribution the latest client and LS quality standards to the team and to take action in a planned and strategic way.  
2. To recruit, induct, train up and evaluate QA team.  
3. To be team leader, to manage daily operation in QA team. Hold regularly meetings with QA team and to set up work priority.  
4. Strategic planning of QA resources in multi-CO. 
5. To take the lead on solving production and quality problem in QA team. 
6. To manage all type of QA team issued out findings and results. 
7. To monitor factory operation status and the performance; and to assess the effectiveness of current factory evaluation procedure and CAP effectiveness. 
8. To manage the internal and external meetings and to assess the effectiveness. 
9. To identify & to review the potential problem areas of the product before production startup and offer solutions pro-actively. 
10. To monitor team’s compliance to the production process disciplines and quality standards.  
11. To handle factory QA audit and factory evaluation works. 
12. To ensure QA team feed information on factory to TDC team and link to TDC team allows information critical to production, to flow to the QA team. 
13. To Guide and instruct business unit teams, so they understand and comply with all customer technical requirements and feed correct information into QA and factory.  
14. To perform other duties as assigned by LS HQ. 

1. Minimum ten years experience with Quality Assurance or Quality Control capacity, gained from client office, sourcing office or manufacturer.
2. Sound knowledge of apparel and fabrics of different fashion categories.
3. Hands-on experience with restoring merchandise quality efficiently and effectively.
4. Attention to details and the ability to identify any apparel defect.
5. Strong sense of ownership and can-do attitude.
6. Good command of English and Chinese languages. 
7. Strong leadership and people management skill to lead the team exceeding targets.
8. Excellent interpersonal, communication and presentation skills.
9. Frequent business travel to overseas market is required.