The role of a Customer Manager at Ligentia encompasses several key responsibilities aimed at enhancing customer satisfaction and driving business growth. Here are the primary purposes of the Customer Manager role:

1. Client Relationship Management
61 Build and maintain strong relationships with clients to understand their needs and expectations.
61 Act as the primary point of contact for customer inquiries, concerns, and feedback.

2. Customer Support and Satisfaction
61 Ensure a high level of customer service by addressing issues promptly and effectively.
61 Collaborate with internal teams to resolve customer problems and improve service delivery.

3. Account Management
61 Oversee a portfolio of accounts, ensuring they receive the appropriate services and support.
61 Monitor account performance and profitability, identifying opportunities for growth or improvement.

4. Strategic Planning
61 Develop strategies to enhance customer engagement and retention.
61 Analyse market trends and customer feedback to inform business strategies and service offerings.

5. Liaison Between Departments
61 Facilitate communication between customers and various departments (e.g., operations, sales, and logistics) to ensure a seamless customer experience.
61 Coordinate with teams to implement solutions that meet customer needs.

6. Reporting and Analysis
61 Track key performance indicators (KPIs) related to customer satisfaction and account performance.
61 Prepare reports and presentations for management, highlighting customer insights and recommendations for improvement.

7. Business Development
61 Identify opportunities for upselling and cross-selling additional services to existing customers.
61 Support the sales team in acquiring new clients by providing insights into customer needs and market conditions.


Overall, the Customer Manager plays a crucial role in ensuring that Ligentia meets its customers' needs, drives customer loyalty, and contributes to the company's overall success by fostering positive relationships and delivering exceptional service.