职位描述
· * Providing first level support through ticket handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes.

· * Handle incoming requests and incidents from end users, either via email, Teams and portal phone.

· *Service desk analysts escalate user support requests to higher-level IT support specialists and experts if they are unable to resolve the issue on their own.

· * Create and maintain Knowledge Article according to set objectives.





College degree or above, major in computer/Automatic
专科或以上学历, 计算机/自动化专业

Good communication, fluent oral English
良好的沟通能力, 英语口语流利