1. Retrieve Aging report and outstanding report on a daily basis. 2. Monitoring the collection activities and assisting global share service center for trouble cases resolving. 3. Evaluating customers’ payment behavior, especially the most critical ones. 4. Handle inquiries from customers and dispute team on issues covering rate variance, wrong billing, etc. and escalate it to the respective team for solutions. 5. Identify delinquencies and collection risk with timely alarm to credit control team and management for control actions. 6. Participate in joint actions with the sales team and customer service team on improvement of customer’s experience. 7. Review collection performance with preparing periodic reports and analysis. Generate tailor-made report for specified purpose on commercial and management requirements. 8. To be proactive in proposing new ideas/improve process and organization/cost saving & revenue increase ideas and coordinate with team.
Requirement
1. Bachelor's degree or above 2. Preferred majors in Accounting, Finance, Economics 3. 3 years’ experience (not necessary if candidate is professional and competent) , Shipping or Global forwarding industry background preferred 4. Fluent in Cantonese and Mandarin, basic verbal English 5. Strong data analysis skills, strong communication skill 6. Good at office software - Word / Excel / PPT etc. 7. Conscientious and responsible
