Responsibilities
-Deployment and Maintenance: Oversee the deployment and maintenance of all IT equipment, including PCs, printers, laptops, video conferencing systems and other devices;
-Network and Security Oversight: Monitor and manage network equipment, servers, and security systems to ensure optimal performance and security;
-User Support: Assist employees with the installation of office software and provide guidance on the use of related equipment as needed;
-Incident Management: Respond to and resolve IT incidents and service requests in a timely manner, following established protocols;
-Collaboration: Work closely with other IT team members to implement projects and improve overall IT services;
-Project Support: Collaborate with project teams to provide technical assistance during project implementations, including system upgrades, new software rollouts, and infrastructure improvements. Assist in testing and validating new solutions to ensure they meet organizational needs;
-Documentation: Maintain accurate records of IT assets, support tickets, and resolutions in the IT management system;
-Inventory and monitoring Management: Manage and update IT tools, ensuring timely recording of equipment distribution and status;
-Additional Tasks: Perform other duties as assigned by the supervisor or manager.

Requirements
-Experience: minimum 2 years in a relevant role.
-Language Skills: Strong command of English (both written and spoken).
-Technical Proficiency: Familiarity with Windows environments, Office 365, and related tools.
-Workstation Management: Ability to install and manage client workstations effectively.
-Networking Knowledge: Understanding of network and Wi-Fi systems, including installation and troubleshooting.
-SQL Knowledge: Proficiency in SQL or other language and basic understanding of databases management and operations.

工作职责
-设备部署与维护：负责所有IT设备（包括台式电脑、打印机、笔记本电脑、视频会议系统及其他终端设备）的部署实施与日常维护工作；
-网络与安全监管：监控并管理网络设备、服务器及安全系统，确保系统性能与安全性达到最优标准；
-用户技术支持：协助员工安装办公软件，并根据需求提供相关设备使用指导；
-故障事件管理：按照既定流程及时响应并解决IT故障事件及服务请求；
-团队协作：与IT部门其他成员紧密配合，共同推进项目实施并提升整体IT服务质量；
-项目技术支持：协同项目团队完成系统升级、新软件部署及基础设施优化等技术支援工作，参与新方案的测试验证以确保符合组织需求；
-文档管理：在IT管理系统中准确记录IT资产信息、服务工单及问题处理情况；
-设备资产管理：负责IT工具的管理与更新，确保设备发放与状态信息的及时登记；
-其他职责：完成主管或经理指派的其他临时性工作任务。

职位要求
-工作经验：至少2年相关工作经验；
-语言能力：良好的英语听说读写能力 (直属上级为法国籍IT经理)；
-技术能力：熟悉Windows操作系统、Office 365套件以及其他办公工具；
-工作站管理：具备高效安装设置与管理工作设备的能力（电脑、笔记本电脑打印机、平板电脑等）
-网络知识：了解网络及Wi-Fi系统，包括安装与排障等；
-编程语言：熟练掌握SQL或其他编程语言，具备数据库管理与操作基础。