Overview / Purpose of the position
?To conduct on-site assessments against the requirements of relevant standards or specifications
?To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions
?To promote the BSI product offering and solutions to our clients with the view of improving their
business performance, managing risk and “Making excellence a habit”
Responsibilities & Accountabilities
?Undertake product certification management system assessments and quality management system in accordance with BSI requirements
?Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate
?Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame
?Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
?Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio
?Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met
?Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.
?Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested
?Maintain and develop assessment skills and technical and management system standards knowledge
?Provide technical support to clients through business development, sales and customer service staff
?Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”
Key performance indicators
?Delivery of ***-days as booked in time and good quality work together with positive feedback
from clients
?Feedback efficiently to both clients and internal queries
?Timely submission of reports
?Actively solve problems when needed with “can do” attitude
?Add value to clients by identifying their needs and introducing multiple BSI services to
improve clients business performance and help them “Make excellence a habit”
?Help to avoid customer attrition by providing quality value added service and technical support
Candidate specifications
?Bachelor degree or above with manufacture industry related major or main professional qualification in a relevant subject and have a comprehensive knowledge of business processes and systems
?A quality management professional with working knowledge and CCAA qualification of
o ISO 9001
o Inspector
o GHG
?Other Knowledge in EN 1090 and IECQ (optional field)
?Minimum 3 years quality management and technology management working experience in the fields of mechanical, electronic, communicating, chemical, steel structure and other manufacturing industry
?Commercial understanding of compliance industry, minimum 2 years quality system management
?Knowledge of business processes and application of quality management standards 9001, ISO 41001, PAS 2060, ISO 14064