Responsibilities:
1. Manage the allocation of customer service resources between the various customer sales teams, to ensure adequate resources are provided to support each team, adjusting as required.
2. Ensure that support is provided to the sales team to enable bookings to be taken and processed.
3. Oversee the processing of documentation between customers, customer services and other departments, to resolve any issues which arise.
4. Ensure that responsibilities for documentation which remain with the agent are executed accurately and to the agreed timescales.
5. Maintain the necessary expertise to address all issues associated with transport and commercial documentation, and to provide support/assistance to customers as needed.
6. Ensure that customers are advised of new/changed services, changes in surcharges etc. and provided with advice of delays/issues affecting individual shipments.
7. Overseeing the resolution of any accounts payable invoice queries (as passed on by Finance) relating to pricing/other commercial issues; make any recommendations re: waiving of charges to the required management level.
8. Guide or support our internal/external customers on our products, application, system, process, new policies, services.
9. Responsible for the follow-up of all import shipments and various enquiries and issues from import customers.

Qualification:
1. Minimum of 2 years of experience in the container related industry.
2. Excellent communication, negotiation, and interpersonal skills.
3. Strong analytical and problem-solving abilities.
4. Familiarity with the China market and its specific challenges and opportunities.