Job Description:

To response and ensure
the customer inquiries and requests are addressed in a timely manner.

To coordinate with sales
team, other departments, suppliers and other regional offices to ensure the
print quality and customers’ requirements are met.

To handle customer
complaints according to the Company procedures and service standard.

To proactively share
among team members on new product / system knowledge and on lessons learnt from
the mistakes to improve quality of the whole team.

To assist and back up
other team members and provide supports and report to direct report.

To arrange proforma invoice for prepaid customer,
track the payment and inform to logistics dept. to release the order to
customer