General Responsibilities
主要工作职责
Be responsible for day to day operation and communication.
负责日常操作和联系客户。
Detailed Responsibilities 具体工作职责
1. Receive booking & clarify booking with vendor, send local SOP to all new customers for their easy guide.
接收订单并发出清晰指令给供应商，给新客户SOP 阐明要点。
2. Guiding vendors through local procedures (incl. Customs, Stuffing，etc.).
指导并要求供应商按要求落实我们的操作指令（包括报关、包装 等）。
3. Maintain and update Booking Record sheet for all the coming shipments on daily basis.
记录并更新日常进出口发货记录。
4. Politely and proactively update vendor operation process, keep both overseas and vendors informed about any delay or unusual situation occurred for their shipments at the *** priority.
让当地操作情况和海外信息保持良好的沟通状态，特别是当发生延期或不正常情况时能在***时间通知海外。
5. Dealing with vendor in polite manner and solve their daily operation problems.
与供应商保持良好沟通，协助解决操作问题。
6. Organize shipment operations: Book and confirm space with carrier ( keep supervisor informed about any vessel delay or cancellation; timely escalation in case of space problems ).
组织货物的运输流程：订舱、确定航空公司舱位（如果延期或取消，***时间通知主管）。
7. Trucking arrangement；Warehouse stuffing arrangement；Customs clearance monitoring；Proactively solving any problems during operation process (keep supervisor informed about any custom survey, extra surcharge occurred, carrier’s off load or short ship arrangement).
货物跟踪；仓库操作；跟踪报关；有效的解决任何在操作过程中发生的问题（如果发生任何不正常情况、额外费用等必须及时通知主管）。
8. Pre-alert to related party strictly according to the SOP.
严格遵守操作规范发送预报。
9. Tracing exported shipment till ATA and imported shipment till delivery is done.
出口货跟踪到港，进口货跟踪到门，根据运输条款区别对待。
10. Keep superior informed on any unusual situation and trouble case occurred for daily operation.
保持日常汇报给主管，特别是不正常情况和出问题的事件。
11. Ensure complete and correct data input in operation system.
确保操作系统中录入的信息完整并且正确。
12. Ensure file is hand over to supervisor for close by due date.
确保按时把文件提交给主管安排关账。
13. Back up for either supervisor or operations during their absence and annual leave.
当其他同事年休假时，作为主管或其他操作的候补。
14. Other tasks assigned by manager.
经理指派的其它任务。
Qualifications
1. College graduate, major in related is preferable.
大专以上学历，物流相关专业优先考虑。
2. Knowledge of air/ocean export/import.
海运进出口知识。
3. Familiar with MS office.
熟练掌握办公软件。
4. Good English in reading and writing.
良好的英语读写能力。
5. Good email reply manner, which shall be timely and efficiently.
具有良好的邮件礼仪，做到及时高效的回复。
6. Able to deal with daily job under pressure and emergency.
具备在压力和紧急情况下完成日常工作的能力。