DUTIES & RESPONSIBILITIES:
1. Order entry accuracy and issue fixed.
2. Meet / Exceed customers’ expectation on all services provided that include order acknowledgement & confirmation, delivery commitment and QA responses & resolution
3. Work with Sales to achieve Billing target.
4. Distribution Scrap allowance as applicable. Process distribution scrap requests per contractual agreement and within company guidelines.
5. Build sustainable relationships and trust with customer accounts through open and interactive communication including joint the con-call meeting, QBR.
6. Monthly reporting to CSR supervisor/manager in timely and accurate manner
7. Perform other related duties as assigned by management.
8. Work with all related parties to internal optimization program/project.
9. Other tasks by special support: sample shipment, customer master maintenance, collaboration with the team for payment issue.

SKILLS & ABILITIES:
1. Diploma or above; above 3 years of relevant Customer Service experience.
2. English language is workable.
3. Good PC skills including Microsoft Excel, Word & Outlook.
4. Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.
5. User experience: Salesforce platform
6. Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
7. Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.
8. Communication skills to liaise with internal and external contacts.
9. Negotiation skills: Considering customer satisfaction and optimizing business results for Molex.

职责与责任：
1. 订单输入的准确性和问题已修复。
2. 满足/超越客户对所提供所有服务的期望，包括订单确认和确认、交付承诺以及 QA 响应和解决
3. 与销售人员合作，实现计费目标。
4. 分配废料津贴（如适用）。根据合同协议并在公司准则范围内处理分销报废请求。
5. 通过开放和互动的沟通，包括联合召开会议、QBR，与客户账户建立可持续的关系和信任。
6. 每月及时准确地向CSR主管/经理报告
7. 执行管理层分配的其他相关职责。
8. 与内部优化计划/项目的所有相关方合作。
9. 特殊支持的其他任务： 样品装运，客户主维护，与团队合作解决付款问题。

技能和能力：
1. 大专及以上学历;3年以上的相关客户服务经验。
2. 英语良好
3. 良好的 PC 技能，包括 Microsoft Excel、Word 和 Outlook。
4. 有SAP知识者优先，有ERP系统知识者优先，Salesforce 平台优先
5. 解决问题：提供解决方案和有效的响应，以满足客户在公司指导方针和目标范围内运营的要求。
6. 决策：根据公司政策和业务准则，根据客户要求做出有效的决策。
7. 与内部和外部联系人联络的沟通技巧。
8. 谈判技巧：考虑客户满意度并优化 Molex 的业务成果。