RESPONSIBILITIES:
- Guide merchant base throughout their customer journey – from onboarding through to repeat orders. 引导客户完成从上线到下单的整个采购旅程；
- Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value. 作为客户的主要对接窗口，和客户建立真诚互信的服务关系， 确保公司提供的产品和服务为客户创造价值。
- Monitor delivery shipments from start to finish to ensure successful delivery. 跟进物流订单确保按时交付；
- Take ownership of escalated delivery issues and follow problems through to resolution. 及时跟进并解决货物运输过程中发生的问题；
- Monitor performance and end-to-end movement of deliveries across external or internal parties. 与内外部伙伴密切协作，确保货物端到端的及时交付。

SKILLS & EXPERIENCES:
- At least 2 year of working experiences in a related Logistics field. 至少两年以上空运物流相关工作经验。有跨境电商物流经验优先。
- Good English skills verbally and orally. 英文听说读写流利。