Main Responsibilities: 1. Responsible for customer service activities associated with updating, troubleshootingdiagnosing and repairing of highly complex capital equipment at customer sites. 2. Represents the company to the customer and assumes accountability for customer satisfaction with service. 3.Assures operational quality of system equipment 4.Coordinates actions with customers to minimize down time. 5. Engage, communicate and co-work with Product Support Organization on escalated technical matters. Requirements: 1.Bachelor or master degree, 2.Strong "learn to action" skill, discipline, and communications/interpersonal skills, 3. Responsible working attitude, strong team spirits and good ability to provide quidance to teammembers; 4. Ability to work under pressure; 5. Proficient in the English language, 6. The ability of logical thinking
