Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

The Opportunity:
- The Value Stream Lead at is responsible for overseeing the delivery of IT services within a specific value stream. The position involves ensuring the consistency and quality of these services, coordinating the resolution of business-related issues, driving improvements in service delivery, and effectively communicating changes. This position will also manage key performance indicators and facilitate the adoption of an integrated IT Service Management approach.
- Highlight risk and coordinate IT service management & process compliance issues with service provider and use data & insights to proactively identify improvement initiatives.
- Act as the key point of escalation for all matters related to specific Value Stream and facilitate escalation resolutions across IT service delivery capabilities.
- Track and report on IT services for the assigned Value Stream, including developing and communicating IT changes and awareness programs for the business.
- Communicate and collaborate with technology leadership and service partners on status, issues, and decisions to influence outcomes.
- Act as an advocate for the quality, delivery and continuous service improvement of IT services, ensuring the highest levels of customer satisfaction are provided by the Value Stream and improve its KPIs.

What you’ll need to succeed:
- Bachelor's degree in IT, Computer Science, Business, or a related field. A master's degree is preferred. Certification in IT service management (e.g., ITIL) is preferred.
- A minimum of 7-10 years of experience in IT service management, with a significant portion in roles focused on process governance, issue coordination, and performance improvement.
- Strong understanding of IT service management principles and best practices, such as ITIL. Demonstrated leadership experience in managing and improving service outcomes within a Value Stream.
- Strong analytical and problem-solving skills to effectively identify and address complex business issues.
- Excellent communication and stakeholder management skills to facilitate effective change and governance. Strong communication and interpersonal skills for client interactions.
- Proven ability to work collaboratively with cross-functional teams and foster a culture of continuous improvement. Proficiency in managing budgets and resources effectively.