Functional Responsibility
1. Be responsible for communication with suppliers/customers or agents, arrange the shipment export;
负责与客户/代理进行联系，安排货物的出口事宜；
2. Lead and motivate team members to ensure timely, and excellent Customer Service;
带领和激励团队成员为客户提供高效优质服务；
3. Be responsible for settle operation problem, communication with customs broker, coordinate and communication with customer and settle customer consulting;
负责解决操作过程中的问题，和报关行联系沟通工作；客户协调、沟通，解答咨询；
4. Be able to achieve KPI and complete cargo delivery on time;
遵从KPI的要求，准时完成货物运输任务；
5. Monitor team members’ performance and workload and provide assistance or training where and when necessary;
监督团队成员的表现和工作量；必要时可辅助团队成员完成当前工作，并进行培训；
6. Assist the department head or supervisor in handling bidding, team management and staff training aspects, etc;
协助部门领导或上级处理招投标、团队管理和员工培训方面等；
7. Update and maintain customer information, SOP and supplier information timely;
及时更新维护客户信息、SOP和供应商信息；
8. Follow other instruction from Leader.
上级安排的其他工作。
Personal Capabilities & Education
1. College degree or above, logistics/foreign trade or related major preferred;
专科及以上学历,物流/外贸或相关专业毕业优先考虑；
2. Carefulness, good communication, good teamwork spirt, open and clear character, can under strong working pressure;
认真细心,善于沟通，有良好的团队协作精神；性格开朗，能承受一定工作压力；
3. Over 8 years’ South America experience in cs/op and 1 year supervisor;
有8年以上南美线客服/操作经验，1年相关主管经验；
4. Sense of responsibility, ability to multi-task, manage time and work in time;
责任感强, 能同时处理多项工作任务，良好的管理工作时间并按时完成工作；
5. Familiar with office software, good listening and speaking ability, good communication with overseas agent independently.
熟悉office办公软件；英语听说读写熟练，能独立与海外代理及客户沟通。