Who we are:
Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. With over 5,000 employees in more than 11 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
Vendor Experience Specialist's responsibilities will include:
- Work with Vendor Service & Issue Resolution team for Jumia Global;
- Follow vendor related daily cases and make calls if needed;
- Actively develop productive working relationships with each department and serve as a subject matter expert on vendor operation support related tasks;
- Deal with vender performance data analysis and make improvement actions. Review and monitor weekly/monthly KPI achievement, compile statistics report regularly and conduct investigation on non-conformance cases;
- First-mile/Aftersales operations follow up and problem solving, such as quality analysis and improvement, operations process improvement;
- Vendor experience project/initiative management;
- Enhancement of Vendor Experience for Jumia Global.
Who we′re looking for:
- Vendor experience OPS management, process improvement experience preferred;
- Good communication skill;
- Excellent in Microsoft productivity tools is a required;
- Data analysis skill is required;
- E-commerce experience is a plus;
- Project management experience is a plus;
- Fluent in English.

Work location:
- Shenzhen China

We offer:
- A unique experience in an entrepreneurial, yet structured environment.
- The opportunity to become part of a highly professional and dynamic team working around the world.
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
- a unique working environment in Shenzhen China, with a start-up spirit and a dashing ideally located office.

Join the Journey!