The role is responsible for customer stabilization, retention, and optimization, ensuring stability in the customer experience. This role will establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations. The role will own the strategic operational roadmap for the customer(s), prioritizing and balancing the opportunities for greatest impact to the bottom line, while relentlessly driving optimization of the customer program across active geographies.
Roles & Responsibilities
1. Lead the governance and delivery of customer programs (Contract Logistics) within the accounts that are assigned
2. Adopt a regional view of the operational program delivery and its associated impact to customers' strategic goals and objectives
3. Utilize appropriate programs and project management methodologies to give assurance that intended outcomes are identified and achieved
4. Collaborate with internal and external partners that are involved in the delivery of defined customer programs
5、Identify and rectify recurring internal process failures/ redundancies/ problems
6. Articulate the gaps in performance between customer requirements and our service level internally and externally
7. Define program improvements by analyzing data and trends
8. Drive the implementation of solutions
9. Serve as first point of contact with customers
10. Translate customer requirements into operational procedures, so as to enhance the overall customer experience
11. Review existing operations and implement innovation processes to generate new ideas
12. Ensure the required continuous improvement outcomes are delivered
13. Participate in best practice sharing
14. Evaluate client-facing work scope and activities to assure maximum value and resource efficiency
Requirements
1. Degree holder or equivalent qualification
2. Minimum 7 years' experience in international logistics, preferably with experience in managing Key accounts and Contract Logistics
3. Excellent in business communication and presentation skills
4. Good at interpersonal skills and building customer relationships at various levels.
5. Strong in problem solving and analytical skills
6. Ability to adopt & adapt new information technologies
7. Passion in driving and achieving service excellence
【办公地址】
广东深圳市盐田区沙头角海景二路1002号盐田科技大厦8楼A-C室
【工作时间】
工作时间：双休制，周一至周五 08:30-17:30，中午休息1小时。
【薪资福利】
1.优质环境：优雅高档的办公环境，和谐的同事关系，人性化的外资企业文化。
2.薪资待遇：拥有行业内富有竞争力的薪酬体系，年度双薪。
3.五险一金：15日前入职，当月即购买五险和住房公积金。
4.带薪假期：外企标配福利，12天带薪年假，10天带薪病假（满5年，15天带薪年假）。
5.节日福利：生日、结婚、生育、伤丧，中秋节等，发放礼金礼券物品。
6.更多福利：迷你图书馆为员工提供最新知识宝库，欢迎员工借阅。
7.商业保险：为员工和员工子女提供商业保险报销福利。
8.培训配置：新人入职培训、在岗培训、客户培训等。
9.晋升机会：开放公平公正的内部竞聘晋升通道。
10.年度体检：公司为员工统一组织年度体检。
11.外出旅游：公司年度外出旅游。
12.年度晚会：公司年度晚会。
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