工作职责：
1. Be responsible for the assigned customer accounts, manage customer orders: proceed customer purchase orders, interface with customers and transfer customer reschedule in/ out requirement to supply chain. Following up with internal logistical team on the shipment
2. Assist Financial team on the payment chasing.
3. Interface with Market team on customer’s RFQ , maintain the formal quotation in system for track .
4. Deal with customer sample application and follow up the new business opportunity ,
5. take action on customers' complaints about delivery, quality and other issues within 12hours.
6. Improve continually customers’ satisfaction per work closely with customer and internal team.
7. Do monthly booking and revenue forecast and track it closely to achieve the target .
8. Provide assistance when other CSRs take leave.
岗位要求：
1. Must abide by all Health and Safety Rules and have demonstrated commitment to good housekeeping/organizational practices.
2. Responsible for compliance to company standards.
3. Maintain good working relationships with others.
4. Strive for continuous improvement in all aspects of the work environment, this includes active participation in company committees, project teams and relevant job training
5. Commit to your self-development goals as discussed with your supervisor and attend all company-sponsored training.
6. Bachelor or above
7. 4years above with Customer service experience.
8. Fluent in both of written and spoken English.
9. Good Computer skill.