Establishing and maintaining strong relationships with customers by engaging in regular communication and addressing their inquiries and concerns promptly. Focus more on basic customer interactions, such as onboarding, training and (basic) issue resolution.

1.Relationship Management - Serve as the primary point of contact for all operational activities, maintaining long-term relationship with assigned customer portfolio to ensure total customer satisfaction and a continued positive experience. Establish regular communication channels to address any questions, concerns, or issues the customers may have regarding STC's services. Proactively anticipate customer needs and offer suggestions for enhancing operational efficiency.

2.Onboarding- Proactively engage with new customers to ensure successful onboarding, adoption, and implantation of our services. Understand customer’s objectives and align our service to meet their needs. Assist customers to understand the logistics, operational procedures and best practices related to tank container usage. Become proficient in the use of our digital tools and provide training to customers to help them make the most of their experience.

3.Customer Support - Oversee all customer orders efficiently, ensuring templates are up to date and include all necessary information for Operations Coordinators to execute tasks. Provide day-to-day operational assistance to customers, while managing customer expectations when scenarios arise when customer needs are not met. Serve as an advocate for the customer, ensuring their needs are understood and met. Learn to monitor internal compliance and ensure activities such as billing, disputes & complaints are completed timely according to customer needs and key performance indicators (KPIs). Under the guidance of the Operations manager, assist in making commercial agreements with limited authority level. Your primary focus will be on providing day-to-day operational assistance to customers and ensuring their needs are met effectively.

4.Cost Improvement/Selling Opportunities - Pro-actively identify cost improvement opportunities by finding the best possible logistic solutions. Although sales activities are excluded potential opportunities may be identified to expand and grow customer accounts. Include and collaborate with sales to expand these opportunities. Decision making in consultation with Operations Manager.

5.Compliance & Safety - Event registration related to customer complaints. Contribute to the identification of root cause, corrective and preventive action where necessary. Uphold compliance with industry regulations and safety standards, ensuring all operations are conducted in a safe and responsible manner.

6.Participation in cross-functional Collaboration - Advocate for customers internally. Align with internal teams (Fleet/sales/procurement/Inland/TSD/Marketing) to collaborate on initiatives improving customer satisfaction. Inform procurement on forecasts on allocation.

7.Coaching – Provide ad-hoc coaching to Operations Coordinators to provide uniformity and to actively participate in coaching.

8.Continuous Learning: Engage in ongoing learning and development activities to deepen your understanding of our services, customer needs, and best practices in customer success.

9.Project Management: Assist in various projects as they arise.