门店副经理

我们是谁
lululemon 是一家创新型运动服饰公司，产品覆盖瑜伽、跑步、训练及其他运动领域。我们在技术面料与功能设计方面达到了市场领先水平，打造出一系列变革型产品和体验，助力人们运动、成长、建立联结和追求健康。我们的成功离不开我们的优质产品、对门店的重视、对人员的承诺、以及与所在各个社区建立卓越的联结。作为一家公司，我们专注于创造积极的改变，从而创建更加健康和繁荣的未来。这尤其包括为我们的人员创造一个公平、包容和注重成长的环境。

薪资之外的待遇（福利和优惠）
lululemon 关心员工的全面发展（身体、心灵和精神）并为之付出努力。我们的总奖励计划旨在支持员工实现目标，并专注于自己喜爱的事情。除了具有竞争力的基本工资和基于团队的奖金计划以外，我们还提供带薪休假、丰厚的员工折扣、健身/瑜伽课程、育婴补假计划以及个人和职业发展计划。
注意：这些福利和优惠的获得情况可能取决于你的所在地和雇佣类型，并可能有一定的资格要求。在法律法规和公司政策允许的情况下，公司保留不经另行提前通知随时更改全部或部分福利和优惠的权利。

职位概述
门店副经理是门店领导团队的重要部分，与团队成员体验和客人体验息息相关。门店副经理负责引领和指导团队成员，要求团队对结果负责，并确保门店提供卓越的客人体验。门店副经理还负责完成行政和运营相关活动，包括楼面管理和排班。

核心职责

领导力和人员管理
支持门店经理建立由具有不同经验、背景和技能的团队成员组成的多样化强大团队，以改善门店运营。欢迎和赞美差异，推动营造一个互相尊重和包容的团队环境，确保为所有团队成员和客人提供充满支持性和互动性的愉悦体验。支持门店的招聘和雇用流程、入职培训以及总体绩效管理活动。如终如一地为团队成员（即，产品教育家和团队领航家）提供平等支持，助力其不断学习及发展，为他们提供直接反馈、指导、辅导和职业路径导引，帮助他们解决绩效问题。对团队成员给予认可，进行差距评估，记录总体工作表现，以支持和促进团队成员的职业发展和个人成长。与门店经理合作，根据人力需求、可工作时间和预算制定团队成员的排班表。

与他人合作
与所有团队成员建立相互支持和富有成效的关系，专注于个人和职业发展。与团队成员合作，珍视客人的时间，确保提供卓越的客人体验，并为门店运营提供支持。

客人体验和社区
为团队成员提供支持（例如，以身作则或提供指导），确保提供卓越的客人体验，包括评估客人需求，提供对产品技术特点的教育，支持店内交易和全渠道计划。在门店销售区积极走动，以评估并满足业务、团队和客人的需求。处理客人反馈，解决出现的问题（包括客人反映的问题和紧急请求），帮助客人“做出正确的选择”。与大使、热汗领导者及其他外部合作伙伴建立并维持当地关系，确定该如何与客人和团队建立关系，并为此进行选择、培训和提供协助，从而 提高品牌意识，并寻求与不同的社区资源和计划进行接洽。

运营
与门店经理共同查看业务数据和指标（例如盈亏表），以制定明智的计划流程并推动销售（例如，参与季度业务回顾和销售计划的制定），并管理门店的预算、工时、开支和盈亏表。努力实现门店经理为门店确立的愿景，并将愿景传达给团队成员。领导团队成员开展楼面工作，包括制定楼面覆盖计划和决策，以使楼面保持高效运营。按照开始和结束营业检查清单，开始和结束门店营业。了解并遵守人员安全政策和程序，工作时遵守适用的政策、程序和法律法规，以保持安全的工作环境。

预算责任
承担可控预算和工时方面的指定责任

人员管理
是团队负责人，间接负责管理当班的一部分门店员工，或由门店经理指派

能力素质要求
包容和多元：创造/培养包容的环境，重视/赞美差异
诚信/诚实：行事要诚实、公正和合乎道德
领导力：渴望且有能力去领导、影响和启发他人；在工作中激励、发展、赋能其他人员，为他们提供指导
合作和团队精神：与他人高效合作并支持他人，达成目标；寻求合作和不同的观点
适应性/敏捷性：能够容忍不确定性和模糊性，能够在快节奏的环境中根据需要调整优先事项
决策制定：运用逻辑和推理来评估替代方案，做出有效和及时的决策
战略思维：制定契合公司愿景和价值观的战略，以实现目标/愿景/使命；从大局考虑决策的影响
韧性：坚持不懈；从挫折中迅速恢复

职位要求

资格标准
在指定门店所属的司法管辖区内有合法的工作权利。
可工作时间
愿意根据业务需要灵活、合理地安排工作时间。
其他意愿要求
愿意参与团队合作，也能独立完成工作
愿意在上班时间在门店内四处查看，以便为客人提供帮助并完成工作
相关经验
具有至少两年领导或人员管理方面的工作经验
职位加分要求（即***具备；非必需要求）
教育背景：大专或以上学历。
经验：至少两年零售或销售管理经验。
经理会联系成功进入面试环节的应聘者。请注意，如果应聘者或员工认为自己需要合理的便利安排来履行职位的基本职责，可在我们安排面试时与经理讨论这个问题。


Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Job Summary

The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.

Core Responsibilities of the Job

Leadership and People Management
Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations. Foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities. Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Collaborate with Store Manager to plan and prepare team member schedule according to labor requirements, availability, and budget considerations.

Working with Others
Establish supportive and productive relationships with all team members, focusing on personal and professional development. Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations.

Guest Experience and Community
Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs. Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests. Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests. Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team to increase brand awareness and engage with diverse community resources and programs.

Operations
Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes and drive sales (e.g., quarterly business review and sales planning) and manage store’s budget, labor hours, expenses, and P&L statement. Implement the Store Manager’s vision for the store and cascade to team members. Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Open and close the store in accordance with the opening and closing checklists. Understand and adhere to people safety policies and procedures, perform work in accordance with applicable policies, procedures, and laws or regulations to maintain a safe work environment.

Budget Responsibility
Accountable for delegated aspects of controllable budget and labor hours

People Management
Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager

What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
Resilience: Remains persistent; recovers quickly from setbacks