MY.GAMES 是欧洲领先的开发商和发行商，旗下拥有十多个工作室。其目标是制作能够俘获全球玩家的优秀游戏。Pixonic 是 MY.GAMES 旗下子公司，制作能够吸引数百万玩家的优秀游戏始终需要专业人士的帮助。我们正在寻找一位组织性强、积极主动的人才加入我们的团队，担任客户支持经理。理想的候选人应具备良好的沟通能力、注重细节、能够有效地处理多项任务。为游戏《机甲战队》提供客户支持。 职责： - 为中文的玩家提供支持，与开发人员密切合作，提升玩家体验。 - 管理用户查询，包括及时响应、优先排序和有效解决问题。 - 与技术团队协调解决游戏过程中遇到的复杂问题和异常。 - 管理和组织玩家的反馈和查询，并根据需要做出回应。 - 协助解决技术问题、恢复帐户和澄清游戏机制。 - 准备和编辑与用户反馈和查询相关的信函、报告和其他文档。 - 谨慎专业地处理机密用户信息。 - 熟悉 Google、Microsoft Office 和 Jira 等工作管理工具。 - 参加与开发人员和其他利益相关者的定期会议。 资格： - 具有客户支持或类似角色的经验。 - 出色的英语和中文口头和书面沟通能力。 - 强大的组织和时间管理能力。 - 能够处理多项任务并有效地确定优先顺序。 - 高度专业和谨慎。 - 能够独立工作并采取主动。 - 根据需要灵活工作时间。 - 对游戏行业感兴趣或有经验者优先。 - 候选人应在深圳工作。 MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Pixonic is a part of MY.GAMES, a leading European publisher with more than a dozen studios in its portfolio. Making good games that attract millions of players always takes professionals. We are seeking a highly organized and proactive individual to join our team as a Customer Support Manager. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask effectively. Customer support for the game War Robots（ 游戏《机甲战队》 ）in China. Responsibilities: - Provide top-tier support to Chinese-speaking gamers, working closely with developers to enhance the player experience. - Manage user inquiries, including timely response, prioritization, and effective problem-solving. - Coordinate with the technical team for resolving complex issues and anomalies encountered during gameplay. - Manage and organize gamer feedback and inquiries, and respond to them as needed. - Assist with technical issues, account recovery, and clarification of game mechanics. - Prepare and edit correspondence, reports, and other documents related to user feedback and queries. - Handle confidential user information with discretion and professionalism. - Be familiar with work management tools such as Google, Microsoft Office, and Jira - Participate in regular meetings with developers and other stakeholders. Qualifications: - Proven experience in customer support or a similar role. - Excellent verbal and written communication skills in English and Chinese. - Strong organizational and time management skills. - Ability to handle multiple tasks and prioritize effectively. - High level of professionalism and discretion. - Ability to work independently and take initiative. - Flexibility to work outside of regular business hours as needed. - Interest or record in the gaming industry is a plus. - Candidate should be based in Shenzhen.
