Responsibilities:
1. Customer quality complaint handling
-Customer complaint initial check
-Register customer complaint in system and follow up
-Lead containment action
-Internal 8D evaluation
-External 8D release and report to customer
2. Data Analysis and Report
-Analyze CQ data and report in regular base
-Maintain customer quality data in system/worksheet
3. General quality topics coordination (internal & external)
-Coordinate Training/Meeting/Audit customer requested
-Quality contract review
-Quality alert coordination between source and customer
-Coordinate quality documents requested by customer (PPAP...)
-Customer visit
4. Process/Procedure optimization
-Identify, initiate and optimize internal process/procedure to improve working efficiency
5. TE plant new project involvement and safe launch support
-Support plant quality team to perform on-site matching for function products
-Evaluate and feedback the readiness of mass production
6. Miscellaneous
-Topics with quality organization, cross function/region project, tasks from management
-Customer portal management
-Regularly log in customer website to check customer requirements, scorecard, feedback
Qualifications:
1. Bachelor degree and above, major in science and engineering related preferred
2. 5 years experience in Automotive quality related function
3. Good understanding of Automotive customer’s requirement / expectation
4. Have experience for people management, daily management and performance monitor for a team
5. Knowledges of audits like VDA6.3, ISO/IATF certifications
6. Proficient in written and oral English
7. Good communication skill, integrity, accountability, logical, self-motivated, ability to work under pressure