Education: Finalized education (apprentice-ship, bachelor's degree, ...) in Computer Science, Information Technology, Systems Engineering, or a related field
Specializations: ICT Infrastructure and backend services, ICT network (WAN, LAN, etc.), active network components (firewalls, switches, etc.), computing centers, cloud computing, cyber security, project management
Professional Experiences: 5+ years experience in the field of ICT network infrastructure services, firewall setup, configurations and maintenance, computing centers, cyber security
Soft Skills: Good analytical skills, customer oriented, good sense of ownership, reliable, team oriented, good quality of work, highly motivated, flexible and resilient, solution oriented, highly motivated and self-driven, good reporting skills, willingness to continuously learn and improve, open mindset, positive attitude
Key Objectives: Key Success Factors
Ensure System Reliability: Lead and oversee network and firewall security design and implementation; ensure network availability and performance; design, maintain and support and the computing center infrastructure (hardware, VM, etc)
Optimize System Efficiency: Proactively identify and mitigate network security risks; design, lead and oversee performance and security tests; troubleshoot and resolve complex network issues.
Enhance Systems Security: Develop and implement strategic network security plans; proactively identify and mitigate network security risks; design and leads activities to enhance secure network infrastructure and services ICT SLA compliance
Strategy implementation
Portfolio management
Customer Satisfaction
Reliability in service and project execution
Key Input Factors:
Business objectives and risk tolerance for ICT backend services, ensure systems and capabilities to support business goals and processes, feedback from end-users and IT teams.
Network performance data and troubleshooting logs, network design specifications and requirements, feedback from users and stakeholders,
Industry best practices and emerging security threats to ensure a reliability architecture, network and system design; input from network/system engineers and team members
Technology Trends: Emerging technologies and trends that could enhance or impact the organization's ICT systems
Compliance with regulations, guidelines and services levels: Data Protection, Cyber security, Group policies, etc.
Main Duties:
System Design and Implementation: Design and implement complex network and firewall architectures; lead technical project teams and mentor network/systems engineers; conduct security audits and vulnerability assessments, oversee and implement security measures
System Monitoring and Maintenance: design and oversee performance testing and analysis. Monitor network traffic and security logs for anomalies, proactively identify and resolve anomalies and potential issues, lead quality assurances to continuously improve project and task execution
Troubleshooting, Support and documentation: Diagnose and resolve complex system and network issues. Provide technical expertise to and guideance to the ICT Team and stakeholders. Oversee and implement processes for a comprehensive network documentation
Team training, knowledge exchange and collaborate with other ICT teams to ensure network security integration
Key Output Factors:
System Performance: A fully operational and functional network infrastructure, optimized network performance and resource utilization. Proactive system management, Minimal network downtime and disruptions. Timely resolution of network and firewall issues
System Security: Reduced risk of security breaches and data loss; secure and reliable network services for users, compliance with security policies and industry standards
Improved incident response and recovery capabilities, increased business continuity
Effective collaboration with architects, partners and ICT teams to refine network designs.
Project Success: The successful implementation of ICT project, changes, as well as systems upgrades within budget and timeline
Increased business agility, efficient and functional systems and process implementation: Good user experience, Service Desk, comprehensive valid and up to date systems documentation.
KPI:
IT Systems uptime and reliability (availability) - According SLA
Service and process quality: No of tickets, thresholds, service levels
User Experience – customer satisfaction (ticketing, project execution)
61学历：计算机科学、信息技术、系统工程或相关领域
61专业领域：ICT基础设施和后端服务、ICT网络（广域网、局域网等）、活动网络组件（防火墙、交换机等）、计算中心、云计算、网络安全、项目管理
61专业经验：5年以上ICT网络基础设施服务、防火墙设置、配置和维护、计算中心、网络安全领域工作经验
软技能：良好的分析能力，以客户为导向，良好的主人翁意识，可靠，团队导向，良好的工作质量，高度上进心，灵活和弹性，解决方案导向，高度上进心和自我驱动，良好的报告能力，愿意不断学习和改进，开放的心态，积极的态度
关键目标：关键成功因素
确保系统可靠性：领导和监督网络和防火墙的安全设计和实施；确保网络的可用性和性能；设计、维护和支持计算中心基础设施（硬件、虚拟机等）
优化系统效率：主动识别和降低网络安全风险；设计、领导和监督性能和安全测试；排除和解决复杂的网络问题。
加强系统保安：制订及推行策略性网络保安计划；主动识别和降低网络安全风险；设计和领导活动，以增强安全的网络基础设施和服务ict SLA合规性
战略实施
项目组合管理
客户满意度
服务和项目执行的可靠性
主要输入因素：
ICT后端服务的业务目标和风险承受能力，确保系统和能力支持业务目标和流程，并获得最终用户和IT团队的反馈。
网络性能数据和故障排除日志，网络设计规范和要求，用户和利益相关者的反馈；
行业***实践和新兴的安全威胁，以确保可靠性架构，网络和系统设计；来自网络/系统工程师和团队成员的意见
技术趋势：可能增强或影响组织ICT系统的新兴技术和趋势
遵守法规、指导方针和服务水平：数据保护、网络安全、集团策略等。
主要职责:
系统设计与实现：复杂网络和防火墙架构的设计与实现；领导技术项目团队，指导网络/系统工程师；进行安全审计和漏洞评估，监督和实施安全措施
系统监控和维护：设计和监督性能测试和分析。监控网络流量和安全日志异常，主动识别和解决异常和潜在问题，领导质量保证，不断提高项目和任务的执行故障排除，支持和文档：诊断和解决复杂的系统和网络问题。为ICT团队和利益相关方提供技术专业知识和指导。监督和实施一个全面的网络文件的流程
团队培训，知识交流，并与其他ICT团队合作，以确保网络安全集成
主要输出因素：
系统性能：一个完全可操作和功能的网络基础设施，优化的网络性能和资源利用率。主动系统管理，减少网络停机和中断。及时解决网络和防火墙问题
系统安全：降低安全漏洞和数据丢失的风险；为用户提供安全可靠的网络服务，符合安全政策和行业标准
改进了事件响应和恢复能力，提高了业务连续性
与建筑师、合作伙伴和ICT团队有效合作，完善网络设计。
项目成功：在预算和时间内成功实施ICT项目、变更以及系统升级
增加业务敏捷性，高效和功能系统和流程实施：良好的用户体验，服务台，全面有效和最新的系统文档。
KPI:
IT系统正常运行时间和可靠性（可用性）-根据SLA
服务和流程质量：票数、阈值、服务水平
用户体验-客户满意度（票务，项目执行）