Job Summary and Key Objectives 职位概述及关键目标
在客户现场进行日常现场服务，确保按时提供高质量的服务，以提高客户满意度。
Perform day-to-day field service at customer side to ensure on-time and high-quality services are provided, to maximize the customer satisfaction.

Key Responsibilities 主要职责
1. 及时回复客户咨询，确保采取适当的行动。Respond to customer inquiries in time and ensure appropriate actions are taken.
2. 与质量、物流、生产以及其他相关部门/职能协调处理客户投诉。Handle the customer claims in coordinating with Quality, Logistics, Production and other relevant departments/functions.
3. 挖掘客户现场各使用场景的重要项目需求，并协调内部资源保障交付。
Excavate the important project requirements of various usage scenarios at the customer site and coordinate internal resources to guarantee the success of the projects.
4. 协助销售领导开发新项目。Support Sales Leader to Develop new project.
5. 支持销售领导维护及扩大市场份额。Support Manager to Keep and increase market share.
6. 协助协调解决售后服务相关问题。Assist in coordinating and resolving issues related to after-sales services.
7. 其他领导分配的工作。Other tasks assigned by the leaders.

Know-How 知识
1. 全日制专科及以上学历，理工科专业为佳。
Full-time College degree or above, Science and Engineering majors are preferred.
2. 有现场服务、销售、项目管理或质量相关经验者优先。
As onsite service, sales, project management or quality related experiences are preferred.
3. 流利的语言和书面表达能力，英语能力优秀者优先。
Fluent spoken and written in Chinese is must and in English is preferred.
4. 擅长Excel、PPT等office软件，具备一定的数据分析能力
Be good at Excel, PPT and other Office software, and have ability to analyze data.
5. 具备机动车驾驶能力为佳
Have a driving license is better.

Skills技能
- 具备优秀的协调能力，工作认真负责，吃苦耐劳
Be good at coordinating, be serious and responsible at work, and be hardworking.
- 需具备与内、外部合作伙伴，客户和供应商良好的沟通能力。
Good communication skill with internal or external partners, customers and vendors is required.
- 必须清楚地了解和沟通解决客户所遇到的问题。
Clearly define and communicate problems as perceived by the customer is MUST.
- 良好的团队合作意识，客户导向，注重质量和纪律。
Strong sense on team work, customer orientation, quality and discipline is highly preferred.
- 结果和目标导向。
Result & target driven.