Purpose of Job
- Act as the main point of contact for visitors and enquiries to Harrow Shenzhen and be an ambassador for the school.
- Undertake a range of other tasks as identified by the Line Manager
- Provide high quality and sustainable support to whole school under the supervision of line manager
Duties and Responsibilities
Provide Effective, Proactive and Friendly Front Desk Service
- Answer and respond telephone inquiries in a professional manner, as receptionist
- Greet and receive visitors to the school and make them feel welcome and comfortable when they wait in the receptionist area
- Ensure the receptionist area is a friendly, clean and professional environment for all visitors, staff and students.
- Be responsible for booking flowers for reception, common room and other school events or personal affairs, handling and following through of payment applications
- Be responsible for the lost and found
- Support to record and report student attendance
- Direct and support visitors and parents to the relevant contact information for the department as required
Parents Communications
- Email handling and communication with school stakeholders
- To assist implementing policies, procedures and systems related to communication between the school, and its stakeholders
- To keep abreast and inform of developments in communications, and how they may impact the school
- Make recommendations to improve communications between the school and its stakeholders
- To produce data on parent feedback from staff, telephone, and various parent committees
- To work cross-functionally and be the liaison between the school's various departments, and provide constructive feedback for stakeholders
- Be a back-up of administrative tasks as necessary
Other
- Undertake tasks as assigned by line manager
Requirements
Minimum Academic Degree required
- Diploma in Business Administration, English Language or other relevant fields
- Evidence of commitment to continued professional development.
Experience
- Good communication skill and willingness to learn and develop self
- Smart and business-like appearance.
- Have taken at least 1 year’s customer oriented position.
- Experience in International school settings would be highly valued.
Professional Skill and Knowledge Required
- Punctual and professional
- Excellent customer service skills in Chinese and English language
- Be able to work under pressure while keeping a professional and calm manner
- Strong communications skills with ability to connect effectively with a diverse set of stakeholders from school senior management team to partners and parents in both one-on-one and group setting.
- Ability to maintain confidentiality and integrity related to all aspects of information disseminated within or external to the group.
- Excellent time management and organizational skills.
- Be proficient in operating Microsoft Office, especially in areas of data analysis and administrative operations
- Knowledge of the principles and techniques of effective verbal and written communication in the English and Chinese language, especially the tone and diction to a Harrow school environment
- Proactive, positive, high sense of responsibility and able to work under high pressure. Self-motivated and a team player, abiding to the standards of Harrow International School.
- Have a good sense of humour.
Other
- A clean enhanced Disclosure and Barring Services check or police check (for applicants who have never worked in UK) and no question regarding suitability to work with children.

Harrow is committed to the safeguarding of children. All employees are expected to comply with our School Child Protection and Safeguarding Policy.