Purpose of Job
61 Act as the first point of contact for visitors and enquiries to Harrow Shenzhen and be an ambassador for the school.
61 Undertake a range of other tasks as identified by the Line Manager
61 Provide high quality and sustainable support to whole school under the supervision of line manager
Duties and Responsibilities
Provide Effective, Proactive and Friendly Front Desk Service
61 Answer and respond telephone inquiries in a professional manner, as receptionist
61 Greet and receive visitors to the school and make them feel welcome and comfortable when they wait in the receptionist area
61 Ensure the receptionist area is a friendly, clean and professional environment for all visitors, staff and students.
61 Be responsible for booking flowers for reception, common room and other school events or personal affairs, handling and following through of payment applications
61 Be responsible for the lost and found
61 Support to record and report student attendance
61 Direct and support visitors and parents to the relevant contact information for the department as required
Parents Communications
61 Email handling and communication with school stakeholders
61 To assist implementing policies, procedures and systems related to communication between the school, and its stakeholders
61 To keep abreast and inform of developments in communications, and how they may impact the school
61 Make recommendations to improve communications between the school and its stakeholders
61 To produce data on parent feedback from staff, telephone, and various parent committees
61 To work cross-functionally and be the liaison between the school's various departments, and provide constructive feedback for stakeholders
61 Be a back-up of administrative tasks as necessary
Other
61 Undertake tasks as assigned by line manager
Requirements
Minimum Academic Degree required
61 Diploma in Business Administration, English Language or other relevant fields
61 Evidence of commitment to continued professional development.
Experience
61 Good communication skill and willingness to learn and develop self
61 Smart and business-like appearance.
61 Have taken at least 1 year’s customer oriented position.
61 Experience in International school settings would be highly valued.
Professional Skill and Knowledge Required
61 Punctual and professional
61 Excellent customer service skills in Chinese and English language
61 Be able to work under pressure while keeping a professional and calm manner
61 Strong communications skills with ability to connect effectively with a diverse set of stakeholders from school senior management team to partners and parents in both one-on-one and group setting.
61 Ability to maintain confidentiality and integrity related to all aspects of information disseminated within or external to the group.
61 Excellent time management and organizational skills.
61 Be proficient in operating Microsoft Office, especially in areas of data analysis and administrative operations
61 Knowledge of the principles and techniques of effective verbal and written communication in the English and Chinese language, especially the tone and diction to a Harrow school environment
61 Proactive, positive, high sense of responsibility and able to work under high pressure. Self-motivated and a team player, abiding to the standards of Harrow International School.
61 Have a good sense of humour.
Other
61 A clean enhanced Disclosure and Barring Services check or police check (for applicants who have never worked in UK) and no question regarding suitability to work with children.

Education is an ever-changing service and all staff are expected to participate constructively in school activities and to adopt a flexible approach to their work. Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. The post holder will be expected to comply with any reasonable request from the line manager to undertake work of a similar level that is not specified in this job description. This job description may be amended at any time following discussion between the line manager and member of staff, and will be reviewed annually during the appraisal process, and will be varied in the light of the business needs of the school.