岗位职责：
1.Act as single point of contact for customer-specific queries across all Asia origins from external and internal parties.
作为来自亚洲区域内、外部各方特定客户咨询的单一联络点
2.Take the leadership role to implement carrier space management for customers from origins operation perspective
从操作的角度，在承运商管理上为客户发挥领导作用
3.Fully understand customer-specific SOPs and all the requirement, as well as customers-related functions in operational system. Provide the guidance for operation excellence. Work with IT team to help ensure system set-up is aligned with SOP and operation practice.
充分地了解特定客户的操作标准和所有要求，同时了解操作系统中与客户相关的功能。为卓越运营提供指导。与IT团队合作，帮助确保系统设置与SOP和操作实践相一致。
4.Participate in meetings with customers and build solid relationship with customers as required.
根据要求参与客户之间的会议并与客户建立稳固的合作关系
5.Drive/Support commercial discussions by evaluating viability of proposed SLAs, cost structure, rate card etc
通过评估拟议SLA、成本结构、费率卡等的可行性，推动/支持商业讨论
6.Lead problem solving initiatives with local /regional operation teams or internal stakeholders, and Century business partners.
与当地/区域运营团队，或内部利益相关者以及世纪冠航商业伙伴一起商讨问题解决方案
7.Investigate and gather industry-based statistics to share with management and customers where appropriate.
调查并收集基本行业的统计数据，以便在合适的情况下与管理层和客户分享
8.Leverage a set of pre-defined tools, or create new tools to track and monitor operational performance and identify gaps in service or leading indicators that could impact service.
利用一套预先定义的办法，或创建新办法，跟踪和监测运营绩效，并确定服务或主要指标中可能影响服务的差距
9.Handle exceptional cases on operations to help investigate root causes. Work with origins on CAPs, as well as ensure appropriate and timely communication with customers on resolutions.
处理运行中的异常情况，帮助调查根本原因。在CAPs上与origins合作，并确保与客户就解决方案进行适当和及时的沟通
10.Develop customer specified KPIs, conduct operational data analysis and verification when needed, to ensure date accuracy and integrity for the reports shared with customers and internal teams for visibility / actions.
制定客户指定的KPI，必要时进行运营数据分析和验证，确保与客户和内部团队共享的报告的日期准确性和完整性，以便于可见性/行动。
11.Proactively identify operational process improvements that could be mutually beneficial to CDS and our customers.
主动确定对CDS和我们的客户都有利的操作流程改进
12.Assist/Drive with value added service programs as required.
根据需要协助/推动增值服务项目
13.Demonstrated management skills to improve collaboration and productivity across the team.
展示提高团队协作和生产力的管理技能
任职要求：
1.University graduate with Bachelor degree or above. 5+years of working experience in supply chain, logistics, ocean carrier background is preferred.
大学本科或以上学历，五年或以上供应链、物流或海运相关工作经验者优先考虑
2.Experience on key account or exposure to program/project is highly preferred.
具有大客户或者项目经验者优先考虑
3.Ability to adapt to changes with a positive and proactive attitude, willing to learn and take the challenges.
具有积极和主动的态度，能够适应工作变化，愿意学习和接受挑战
4.Excellent interpersonal and globally adaptable communication skill.
优秀的人际交往能力和全球适应性沟通能力
5.Excellent language skills in both written and spoken English.
优秀的英语口语表达能力和写作技巧
6.Excellent system skills including Microsoft office.
优秀的系统使用技巧，包括办公室自动化软件
7.Occasional travel within China or Asia.
接受偶尔的出差安排
8.Strong analytical and presentation skills
具有较强的分析及表达技能
9.Independent and structured way of working
独立及结构化的工作方式