Duties and Responsibilities
Academic Support
· Support teachers and tutors in collating and reporting data when required in a timely manner.
· Support teachers in preparing report templates for completion on the School MIS, managing deadlines to ensure that teachers can carry out completion in a timely manner.
· Support teachers and tutors in parent and student liaison, including but not limited to:
- Coordination of communication between the school and parents.
- Organisation of parent meetings.
- Creation documents required in Chinese (translations) and interpreting for Chinese-speaking parents when necessary.
- Organisation and coordinate of parent consultation events.
· Support all other requests in relation to students including duty support.
· Support the administration of school events, including but not limited to: preparing materials, coordinating responses, sourcing catering and coordinating suppliers (internal and external) to deliver support.

Pastoral (Houses/Boarding) Support
· Maintain and manage the calendar of the Upper School Pastoral Lead and to take minutes as required in meetings.
· Monitor absence daily and run weekly absence reports, work with teachers to ensure that absences are recorded and followed up accordingly to ensure the safeguarding of all students.
· Liaise with the medical centre to ensure that all medical updates are communicated to the relevant teaching teams.
· Monitor and record all student awards (Academic, House and LSA) in line with the school’s policy to ensure that an accurate record of student awards is maintained and certificates are created as required in line with the school’s assembly programme.
· Support the Housemaster/Housemistress team for House related requests in collating and reporting data in a timely manner.
· Support the Housemaster/Housemistress team in the organisation and management of House and Boarding events.
· Support the general administration requirements for House requests.
· Monitor behavioural incidents which occur to identify trends for the pastoral team.

Safeguarding Support
· Check CPOMS notifications in a timely manner and alert the Lower School Safeguarding Lead promptly.
· Support investigation and production of safeguarding reports.
· Act as the premier contact to the Safeguarding Lead, set up meetings with parents as needed.
· Provide confidential translation and associated administrative support to senior leadership working with parents and their families in safeguarding matters.
· Assist the Safeguarding Lead in the delivery and training of colleagues (expat and bilingual) in Safeguarding policies and procedures.

General Administrative Support
· Support administration for newly enrolled students, inform teachers and the HoS to issue welcome communications and update key information on the School MIS.
· Provide translation services for the school as required either face to face or written communication to support parent communication.
· Oversee the management of lost property, ensure lost property is regularly collected through communication with parents and the storage area for lost property is well organised.
· Assist in the coordination of emergency procedures, manage daily registers, print these and share muster point information with staff. Ensure that registers are available and delivered to teachers during an emergency evacuation.
· Assist with the general administration of work within the Academic Support Team ensuring that all tasks are completed in a timely manner.
· Provide support to other members of the Academic Support Team when required.

Collaboration and Cooperation with Non-Academic Departments
· Assist Upper School candidate interview and keep track of the recruitment process; assist with the settlement of expat teachers, such as visa and work permit application, airport pickup, residential registration and other related requests; assist with the coordination of local staff induction as directed by the HR department.
· Assist Upper School academic and marketing events with relevant departments.
· Provide a liaison for the academic team with the procurement team to raise procurement requests, track payment and delivery, and receive goods.
· Support student information collection as per the EDB request.

Others
· Undertake other support tasks as required by School SLT or line manager when time allows.

Requirements
Minimum Academic Degree Required
· Bachelor's degree or above gained from overseas universities.

Knowledge and Experience
· At least 1 year’s working experience gained preferably in education sector.
· Excellent communication, negotiation and interpersonal skills.
· Customer-oriented attitude and be able to deliver quick responses to faculty’s needs.
· Fluent English & Mandarin speaking and writing skills.
· Familiar with Microsoft Office applications.
· Proactive, be able to work independently and as part of a team.
· Organised, mature, and confident in handling complex issues.

Personal Qualities
· High levels of personal integrity.
· Bound to absolute confidentiality of leadership information.
· Conscientious and able to focus on completing work to a consistently high standard.
· Flexible and positive approach to work.
· Excellent organisational and time-management skills; high attention to detail.
· Ability to work to tight deadlines and be able to prompt others to ensure deadlines are achieved.
· Adaptable to working in a fast paced ever changing environment.
· Ability to work under pressure and remain calm.
· Proactive and willingness to take on multiple tasks.
· Self-motivated and enthusiastic.
· Ability to work independently.
· Must be a team player, willing to help and be flexible.
· Believe in life-long learning and continuous professional development.

Other
· A clean enhanced Disclosure and Barring Services check or police check (for applicants who have never worked in UK) and no question regarding suitability to work with children.

Harrow is committed to the safeguarding of children. All employees are expected to comply with our School Child Protection and Safeguarding Policy.