Responsibilities:
1. Provide customer oriented service to fulfil and exceed customer’s requirements and expectation
2. Handle, follow up operations issues and customer request. Review operational issues with customers and establishing best-practices.
3. Assist Customers for continuous improvement based on DHL value propositions
4. Coordinate with all teams to ensure meeting customer SOP, accurate and timely billing, and achieving KPI performance targets
5. Compile SOP / KPI / data analysis reports required by customers/management
6. Introduce best practices operational performance across OMS implementations based on SOP and logistics experience.
7. Coordinates with overseas offices for customer review
8. Ensure timely and accurate issuance of invoice accordingly to tariff
9. Work with regional teams such as BD / pricing / solutions to follow APAC contract/service agreement
10. Connect with internal product team for customer quotation / tariff


Requirements:
1. Fluent & professional in English writing & speaking
2. Knowledge of end to end supply chain management
3. Professional Diploma required and academic degree preferred
4. Minimum of 5 years experience in Logistics/Supply Chain Industry
5. Good interpersonal, communication and negotiation skills
6. Independent, energetic and responsible
7. Good team player and customer focus
8. Proficient in PC operations knowledge, e.g. Ms Excel, PowerPoint, Outlook