Who we are: Jumia is a e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. With over 5,000 employees in more than 11 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Sponsored Products Specialist's responsibilities will include: Establishing a User Support System: - Develop a comprehensive support framework tailored for the e-commerce platform's advertising business. - Enrich knowledge bases, create FAQs, and streamline customer support resources to enhance user experience. Community Building and Maintenance: - Build and manage advertising client communities from the ground up. - Develop a structured community plan, regularly share updates on advertising policies, industry trends, and success stories. Provide proactive support and accurate solutions to address user needs. Advertising Data Analysis: - Utilize data analysis tools and methodologies to conduct in-depth evaluations of advertising performance. - Prepare regular diagnostic reports with actionable insights. Providing Optimization Recommendations: - Offer practical advertising optimization strategies based on data analysis results to help clients improve their campaign performance. Collaborating with Overseas Teams: - Maintain regular communication with international teams to collaboratively enhance sellers' advertising effectiveness. 1. 构建用户支持体系:深入了解电商平台广告业务,构建用户支持体系,包括:知识库丰富、常见问题解答等。 2. 社群搭建与维护:从零搭建广告客户社群,制定社群规划,定期分享平台广告政策、行业动态、成功案例等内容,积极协助用户,提供准确的解决方案。 3. 广告数据分析:运用数据分析工具和方法,深入分析广告投放效果,定期出具数据诊断报告。 4. 提供优化建议:根据分析结果,为客户提供可操作的广告优化建议。 5.海外团队合作:定期与海外团队沟通交流,共同助力卖家提升广告效果 Who we're looking for: - Customer-centric attitude at all times - Comfortable in sales (in person, telesales) and cold calling - Passionate about online advertising, marketing, data, analytics, and technology - Great attention to details - Outstanding interpersonal and communication skills in English and Local language - if applicable (written, spoken, listening) - Ability to communicate effectively with Partners and Management - Action and results-driven - Well-organized / structured - Positive attitude and can-do spirit - Pro-active and sense of responsibility Work location: - Shenzhen China
We offer: - A unique experience in an entrepreneurial, yet structured environment. - The opportunity to become part of a highly professional and dynamic team working around the world. - An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures. - a unique working environment in Shenzhen China, with a start-up spirit and a dashing ideally located office.