岗位职责 Job Responsibility：
1、负责认证案件项目进度监控，熟知关键节点与时间要求，确保项目顺利推进。
Responsible for monitoring the project progress of certification cases, being familiar with key milestones and time requirements to ensure the smooth progress of projects.
2、收集和检查客户各阶段文件完整性，配合审核员递交文件并跟进评审意见。
Collect and check the integrity of customer documents at each stage, cooperate with auditors in submitting documents and follow up on review comments.
3、依据排期与客户沟通协调行程，协助审核员做好审核前准备及资料收集工作。
Communicate and coordinate schedules with customers according to the timeline, assist auditors in pre-audit preparations and data collection.
4、完成 CCAA 备案、转机构及证书上传等工作。
Complete CCAA filings, transfer of institutions and certificate uploads.
5、负责各阶段差旅费统计与收款，以及认证补充人天的统计、开案开票与收费。
Responsible for the statistics and collection of travel expenses at each stage, as well as the statistics, case opening, invoicing and fee collection of additional auditor days for certification.
6、积极维护客户关系，处理客户各类问题，包括技术、财务等方面。
Actively maintain customer relationships and handle various customer issues, including technical and financial aspects.
7、分包费登记归档，维护认证相关表单有效性并定期更新。
Register and archive subcontract fees, maintain the validity of certification-related forms and update them regularly.
8、完成客户建档及客户相关信息维护工作。
Establish and maintain customer files and information.
9、在系统中完成开案、开票、项目状态跟进等相关工作。
Follow up on case initiation in the software system.
10、完成领导安排的其他工作。
Complete other tasks assigned by the leader.
Qualifications任职资格：
1、精通英语读写，口语流利优先；
Proficient in English reading & writing. Oral fluency a plus.
2、具有协调管理能力，能合理规划资源与进度；
Strong in coordination & management, able to plan resources & progress well.
3、具有客户服务意识；
With customer service awareness.
4、有医疗认证相关工作经验优先。
Experience in medical certification preferred.