As the Picking, Shipping, and Logistics Manager, your mission is to drive operational excellence in logistics, ensuring seamless, cost-efficient, and client-focused shipping operations. You will lead, optimize, and innovate across logistics processes while ensuring high customer satisfaction and financial efficiency.
Key Responsibilities 1. Direct-to-Customer (D2C) and B2B Shipping Operations - Oversee all shipping operations, ensuring optimal performance across export box optimization, delivery time, shipping costs, and insurance management. Collaborate with carriers and negotiate favorable terms while exploring cost-effective and efficient alternatives. - Monitor and enhance time-to-reach destination KPIs, ensuring timely delivery and client satisfaction. - Establish clear workflows for shipping-related tasks, minimizing errors and delays while ensuring compliance with customer-specific requirements. Focus on Consumer Satisfaction: Ensure that all shipping processes are optimized to enhance the consumer experience, emphasizing accurate, timely, and secure deliveries. Regularly assess customer feedback and integrate insights into continuous improvement plans.
2. Warehouse Process Optimization in Hong Kong and China - Analyze current warehouse workflows, personnel roles, and operational efficiency. - Introduce systematic processes, automation, and technology to enhance picking, packing, and shipping operations. - Develop and monitor key KPIs for time-to-ship, error rates, and overall warehouse efficiency. - Foster a culture of accountability and performance excellence among team members, ensuring roles are optimized for maximum productivity. - Maintain a 100% shipping conformity rate through robust quality checks, aligned with customer needs and service expectations.
3. Comprehensive Logistics Flow and Financial Review - Conduct in-depth reviews of all logistics flows, including inbound and outbound operations, to identify bottlenecks and inefficiencies. - Dive deep into shipment details, including weight, dimensions, and packaging, to optimize cost structures across the supply chain. - Develop actionable financial optimization strategies, tracking cost savings and ensuring alignment with company profitability goals. - Regularly present findings, recommendations, and performance metrics to stakeholders, demonstrating clear ROI on implemented changes.
4. Key Deliverables - Operational Excellence: Achieve industry-leading shipping efficiency and customer satisfaction metrics. - Cost Optimization: Deliver measurable financial savings through detailed logistical reviews and process improvements. - Customer-Centric Success: Maintain and enhance customer reviews by aligning logistics operations with client expectations and needs. - Team Empowerment: Build and sustain a high-performing logistics team, supported by clear processes and KPIs. - Technological Advancement: Lead the adoption of new technologies, such as RFID and automation, to streamline and future-proof logistics operations.
5.Expected Impact - Enhanced shipping speed and accuracy. - Reduced logistics costs without compromising service quality. Increased consumer satisfaction, reflected in improved customer service reviews and loyalty. - Empowered and motivated logistics teams across all regions. - Introduction of cutting-edge logistics solutions to maintain competitive advantage. - This role requires not only technical and logistical expertise but also a results-driven attitude, curiosity for innovation, and leadership qualities to inspire and guide teams toward excellence.
Required Experience and Attitude Experience 1. Shipping Expertise: Proven experience working in a shipping department handling international goods, particularly from Hong Kong or China. Familiarity with export processes, customs regulations, and international shipping carriers is essential. 2. Direct-to-Consumer (D2C) Operations: Experience in a D2C company, focusing on optimizing shipping costs, delivery times, and customer satisfaction. Demonstrated ability to handle high-volume, customer-centric shipping operations is preferred. 3. Language Proficiency: Fluency in both English and Chinese (Mandarin and/or Cantonese) is required to coordinate with international and local teams, partners, and clients. 4. Global Perspective: Experience working with international companies or in overseas roles, providing exposure to diverse logistics challenges and cross-border operational requirements.
Attitude 1.Proactive Problem-Solver: Ability to quickly identify and understand operational issues, leveraging past experience to implement practical and effective solutions. 2.Team Leadership by Example: A hands-on leader who can motivate and inspire teams across China, Hong Kong, and the Philippines by demonstrating a strong work ethic, accountability, and performance-driven mindset. 3. Curiosity and Innovation: A forward-thinking mindset with a keen interest in implementing new technologies and processes. Experience or enthusiasm for technologies such as RFID, automation systems, or other logistics innovations is highly valued.
