We are seeking a highly experienced and driven Head of Operations to lead and manage our financial services and managing the development of our diverse business portfolio, encompassing Future & Options & Brokerage. This role requires a seasoned professional with a deep understanding of both dealing desk and client services within the brokerage industry. The successful candidate will be responsible for the overall operational efficiency, regulatory compliance, and strategic direction of the team.
Job Responsibilities:
61 Team Leadership and Management: Oversee a team of professionals responsible for both dealing and client services functions. Provide mentorship, guidance, and performance management to team members
61 Project Management: Evaluate and recommend improvements to existing platforms and frontline & backend systems used by operations teams. Update market trends and advise IT team to insert necessary functions to our platforms
61 Operational Efficiency & Compliance: Develop and implement strategies to optimize operational workflows and enhance efficiency, as well as ensure full compliance of SFC regulations
61 Function Management: Oversee the daily operations of the dealing desks & provision of excellent client services, ensuring smooth and efficient execution of client trades. Monitor trading activity, identify and mitigate potential risks, and ensure accurate record-keeping
61 Strategic Planning: Contribute to the development and implementation of the firm's overall operational strategy, aligning operational goals with the company's broader business objectives
61 Technology and Systems: Offer comprehensive and professional support to the operations team in addressing and resolving client inquiries, requests, and complaints
61 Handle ad hoc tasks as assigned
Job Requirements
61 Bachelor's degree in finance, business administration, or a related field
61 Extensive experience (5+ years) in the brokerage and/or EAM industry, preferably China background brokerage experience
61 Able to advise China client’s trading habits, e.g. favourable trading platforms & products
61 Deep understanding of dealing desk operations and account opening process
61 Excellent leadership, communication, and interpersonal skills
61 Ability to work independently and as part of a team
61 Strong analytical and problem-solving skills
61 Proficiency in relevant trading software and systems used in financial industry