Key Responsibilities:
- Lead and manage the operations team to ensure the successful execution of freight forwarding activities, including multimodal transportation and customs clearance.
- Create and complete shipment details in the internal transport management system.
- Build, maintain relationships and coordinate with all stakeholders and organize transport according to customer commitments.
- Obtain Dangerous Goods (DG) approvals as needed; escalate discrepancies when necessary.
- Monitor and report on the operational performance of carriers and vendors, ensuring high data quality for customer reporting.
- Create files for export consolidation and import de-consolidation.
- Review and align shipping instructions, addressing any deviations while considering regulations, compliance, rates, and routing.
- Accurately submit all required documentation within 24 hours of departure.
- Share departure and arrival confirmations (or deviations) with Customer Service team.
- Maintain cost awareness and efficiency through timely cost/revenue updates, aiming for profit maximization.
- Support and resolve claims and disputes.
- Develop and implement operational strategies to optimize processes and improve efficiency.
- Ensure compliance with local and international regulations, customs requirements, and company policies.
- Train, mentor, and develop team members to foster a high-performance culture.
- Ensure effective communication within the team and with overseas offices.

Qualifications:
- Minimum of 8 years of experience of operation in the freight forwarding and logistics industry with at least 3 years in a leadership role
- In-depth knowledge of freight forwarding operations, customs regulations, and logistics practices.
- Established network of agents and suppliers in China is essential.
- Proficient in Putonghua (Mandarin) and English (both speaking and writing); proficiency in French is a plus.
- Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
- Excellent organizational and multitasking abilities.
- Strong analytical skills, with attention to detail.
- Willingness to travel within China as needed.

What We Offer:
- Competitive salary and benefits package.
- Global exposure and the opportunity to work in a western management environment.
- year-end extra month.
- High potential for career growth and advancement within the company.
- A supportive and dynamic work culture.
- Additional annual leave
-Social insurance
-weekends, 5 days’ work
-company diner

If you are a proactive leader with a passion for logistics and a commitment to excellence, we would love to hear from you. Join us in building a strong operation team that drives our success in China!