You will
61 Responsible for offering support to Membership Development Department with an aim to achieve the member and horse owner intake target assigned by management.
61 Collaborate with relevant departments to develop racing education programs and coordinate horse-related events to engage BJCH members and encourage interest in horse ownership.
61 Act as one of the Relationship Managers for GBA horse owners by participating in major racing events to cultivate relationships and prospect for new members and horse owners. Sustain interest through racing-related events and regular content sharing.
61 Assist in driving members to visit BJCH by coordinating and implementing related programs throughout the year.
61 Support in exploring and developing pilot acquisition programs targeting new groups (e.g. private banking clients) and follow up on their implementation with collaboration from various departments.
61 Provide support during major racedays and special events, including weekends and public holidays, by assisting with event preparation, on-site execution, and member servicing.
61 Maintain continuous contact with existing and potential members to recruit new members and horse owners, manage services provided to members and guests, and promote Clubhouse facilities to maximize revenue. Address in-house member inquiries daily and ensure all requests are handled within 24 hours.
61 Identify and manage sales leads effectively, leveraging interpersonal communication skills for member interactions. Ensure accurate and timely transfer of updated member information to the Membership Services Department while maintaining strict confidentiality of member data.
61 Conduct and analyze market research and marketing data to inform strategic decisions. Assist in the preparation, execution, and supervision of marketing plans, reporting on their effectiveness, and suggesting improvements as needed.
61 Develop and monitor procedures for reporting systems and departmental processes to ensure efficient use of resources. Train new staff on the (Opera) Sales and Marketing system as necessary and support their familiarization with departmental practices.
61 Continuously evaluate and enhance personal and departmental performance. Carry out additional tasks as directed to meet evolving department needs.
You should have
61 University graduate with over 8 years of comprehensive experience in customer management, sales & marketing, and event management.
61 With computer literate, with proven ability to efficiently use relevant systems and software, desirable to be exposed to training activities.
61 Demonstrated leadership, self-starter qualities, and a goal-oriented mindset.
61 Excellent organizational skills, flexibility, and high attention to detail.
61 Strong interpersonal relationship skills and effective communication abilities.
61 Proficiency in oral and written English, strong Mandarin skills, and preferably with the ability to communicate in Cantonese.
61 Neat, well-groomed appearance, articulate, and physically fit.
61 Ability to manage relationships and support team objectives with a proactive approach.
61 Strong problem-solving skills and adaptability.
61 Uphold confidentiality and data security standards.
61 Desirably have a sense of humor and positive demeanor to foster a collaborative work environment.