1.System Monitoring and Management:
80Monitor the performance and availability of applications, servers, and systems.
80Use monitoring tools (e.g., TrueSight, SolarWinds) to track system health and performance metrics.
80Identify and resolve performance bottlenecks, errors, and outages.
2.Application Support:
80Ensure the smooth operation of business-critical applications.
80Troubleshoot application-related issues and coordinate with development teams for resolution.
80Perform application deployments, updates, and patches in coordination with DevOps or engineering teams.
3.Incident Management:
80Respond to system and application alerts, incidents, and outages.
80Log, track, and resolve incidents using IT service management (ITSM) tools like ServiceNow.
80Escalate complex issues to senior engineers or development teams as needed.
4.Automation and Scripting:
80Use tools (e.g., Dollar Universe, Control-M, Ansible) to automate system routine tasks and health checks.
80Implement and manage automation tools for configuration management and deployment.
5.Documentation and Reporting:
80Maintain detailed documentation of system configurations, application dependencies, and operational procedures.
80Generate reports on system performance, incidents, and maintenance activities.
6.Collaboration and Communication:
80Work closely with development, DevOps, and infrastructure teams to ensure seamless operations.
80Provide technical support to end-users or internal teams for application-related issues.
7.Shift Work
80Provide 24/7 support for critical systems and applications.
807 x 24 shift duty is required, by roster, morning shift 07:00 – 15:30, evening shift 15:00- 23:30 and Night shift 23:00 – 07:30, there is 30mins overlapped for shift handover.
80On duty at Weekend and Public holiday subject to roster
80General shift pattern, every 8 days is a cycle, with 2 days off subject to roster
Personal vacation, take by plan and roster