职位概述：
The incumbent is responsible for handling client’s inquiry, preparing checklist and issue report to client. The incumbent acts as coordinator to facilitate communication with related parties of test programs and provides technical support to relative colleagues in Toys department.
负责处理客户的询价，准备检查清单并向客户出具报告。作为协项目协调员，促进与测试项目相关方的沟通，并为玩具及儿童用品部相关同事提供技术支持。

岗位职责：
1. Handle general inquiry & complaint from clients & other department's colleague;
处理客户及其他部门同事的一般性咨询和投诉；
2. Manage and control projects and assure the test arranged correctly and reports issued timely;
管理和控制项目，确保测试安排正确，报告及时发布；
3. Maintain client and improve client retention rate;
维护客户，提高客户保留率；
4. Prepare checklist & Generate test reports;
准备测试清单和生成测试报告；
5. Coordinate the projects with inorganic lab and organic lab;
与化学实验室合作协调项目紧张；
6. Performs ad-hoc assignment as required;
部门领导安排的其他工作任务；
7. Improve personal capability.
持续提升个人能力。

任职条件：
1. College or Bachelor Degree holder;
大专及本科以上学历；
2. Two years relative working experience in third-party chemical lab;
2年第三方化学实验工作经验；
3. Be familiar with related regulations/ directives/ standards/ methods.(main for Regulation on toys);
熟悉相关法规/指令/标准/方法。(主要适用于玩具法规)；
4. Good understanding in quality and workflow in chemical laboratories;
了解化学实验室的质量和工作流程；
5. Fluent in both written and oral English and Chinese;
流利的中英文书面和口头表达能力；
6. Hardworking, self-motivated, and having a mind-set of team work。
工作勤奋，上进心强，有团队合作精神。