Job Descriptions: 1. Handle customer inquiries, develop chemical testing plans, evaluate quotes, manage projects, and review reports. 处理客户咨询,制定化学测试计划,评估报价,管理项目,审查报告 2. Provide excellent service to both internal and external clients to achieve the highest possible customer satisfaction. 为内部和外部客户提供卓越的服务,以实现***的客户满意度 3. Follow up on quotations (respond to customer inquiries, update quotations, and obtain relevant approvals). 跟进报价(回复客户询问、更新报价并获得相关批准) 4. Managing related projects includes order creation, document preparation, sample processing, coordinating subcontracting, monitoring payment status, controlling cycles, and document maintenance. 管理相关项目包括订单创建、文件准备、样品处理、协调分包、监控付款状态、控制周期和文件维护 5. Maintain and follow up on orders to ensure that projects can be completed on time and with quality, and improve customer satisfaction. 维护和跟进订单,确保项目按时保质完成,提高客户满意度 6. Assist in the daily work of the laboratory, cooperate with the project team and laboratory to improve efficiency, and shorten the testing cycle. 协助实验室的日常工作,与项目组和实验室合作,提高效率,缩短检测周期
Job Requirements: 1. Bachelor's degree or above, with an English proficiency level of CET-4 or above, and a background in chemistry. 本科及以上学历,英语水平达到CET-4或以上,化学专业背景 2. Experience in third-party testing and certification industry customer service or laboratory is preferred. 有第三方检测认证行业客户服务或实验室工作经验者优先 3. Strong communication and coordination skills, with a strong sense of service. 沟通协调能力强,服务意识强 4. Proficient in English reading and writing, fluent in expression. 英语读写熟练,表达流畅 5. Serious and meticulous in work, with a good sense of customer service. 工作认真细致,具有良好的客户服务意识