Team Global Express is Australia’s largest intermodal freight and logistics solutions company. We are rapidly expanding our business supporting Chinese e-commerce platforms and their customers with their Australia and New Zealand market expansion. We are looking for dynamic, passionate team members to be part of our strongly growing China business, headquartered in Shenzhen.
Job Description

1 Responsible for the daily track & Trace of shipments including, but not limited to, milestone events monitoring and overall SLA monitoring
2 Handle requests from clients on daily shipping operation
3 Handle daily customer service tickets raised by clients through website portal
4 Coordinate with headquarters in Australia on other operation issues and exceptional situations.

Qualifications and experience

1 Bachelors Degree or above
2 eCommerce Logistics industry background, cross-border e-commerce experience an advantage
3 English language proficiency (spoken and written)
4 Excellent skills in EXCEL
5 Passionate, hard working with a high sense of responsibility and ability to work with minimal day-to-day supervision
6 Experience working for a Chinese or foreign company with exposure to working with foreign headquarters an advantage
工作职责:
1.日常货物动态追踪包括但不限于关键物流节点监控以及总体时效监控；
2.处理客户的日常运营问题；
3. 跟进并处理客户在门户网站里提出的其他客服相关问题;
4. 协同海外总部处理其他相关运营问题和异常状况


任职要求：
1统招本科学历及以上
2 具有跨境物流从业经验，电商物流相关工作经验优先考虑
3 能够使用英文进行日常沟通
4 熟练运用EXCEL处理日常运营数据
5 有较强的工作责任心和工作热情，能否独立完成日常工作
6 有外企工作经验或本土企业总部对接经验优先考虑